Jobs and Careers

Implementation Specialist - US Based Remote Opportunity

United StatesRemotefull_timeVerifiedPosted 8 Sept 2025

💰 $68,193/yr($60,616/yr – $68,193/yr)

About the role

ABOUT US

Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff help to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1100 diverse member colleges & universities using the Common App's free online application.

If you are an experienced member relations professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for an Implementation Specialist.

RESPONSIBILITIES

The Implementation Specialist supports the onboarding efforts for Common App new member colleges and universities. This person offers technical expertise and acts as a designated subject matter expert on all services within the Common App product suite and Implementation process. The Implementation Specialist serves as the primary point of contact for a portfolio of new members, assisting with on-boarding, training, configuration of school-specific requirements, sharing industry trends, and other pertinent information and support.

Requirements

QUALIFICATIONS

This role requires:

Candidates must live in the United States.
Willing to travel to attend twice annual Common App Retreat.
Bachelor’s degree in business, non-profit management, sales, or similar or relevant field; or a combination of education and experience.
2-4 years of relevant experience in member relations, customer service, account management, project management or communication.
Exceptional verbal and written communication, presentation and listening skills.
Ability to breakdown and guide individuals through a complex process, articulate each step in a concise way, and effectively manage multiple milestones with a variety of members.
Possess outstanding organizational skills, keen attention to detail, and the ability to successfully manage multiple accounts and priorities.
Ability to effectively present information and respond to questions from senior management, staff, and member colleges and universities in a concise and positive manner.
Be a quick learner in order to understand a variety of technology and membership platforms, membership support structure, implementation and ongoing membership processes, products and processes to educate schools.
Ability to understand organizational structure, technology, products, and processes to educate both internal teams and member schools.
Work effectively in a collaborative, team-oriented environment while also being a strong individual contributor.
Professional demeanor and positive attitude.
Ability to learn and reteach new technology is a must for this position.
Working knowledge of Microsoft Office and Google Suite.

The ideal candidate will possess:

Experience with Salesforce, Acuity Scheduling, WebEx, RingCentral and Liaison CAS software.
Knowledge of Common App software or organization.
Analytical ability.
Experience in member relations or admissions.
A passion for higher education is a plus.

PAY RANGE

$60,616 - $68,193

Benefits

Common App is a virtual first environment. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including: