Sr Dir Global CxM Data Products

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Technology Product & Platform Management

Job Sub Function:

Multi-Family Technology Product & Platform Management

Job Category:

Professional

All Job Posting Locations:

Ohio (Any City), Raritan, New Jersey, United States of America

Job Description:

The Sr. Director of CxM Data Products is responsible for the end-to-end portfolio of data products for the Johnson & Johnson MedTech CxM Platform across 5 key experiences and capabilities to support PR&O, Sales, Marketing, Customer Service and Service & Repair for 20,000 global users.  The Sr. Director of CxM Data Products will be responsible for creating the MedTech CxM strategy, ensuring execution of a data platform with reporting and analytics and aligning to broader Johnson & Johnson data guidelines, standards and patterns for:

This is a remote/hybrid role available in all states within the United States While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply.
 

Key Responsibilities and Collaboration:

• Data Quality Management: Establish procedures to ensure that data from legacy CRM and CxM systems are accurate, consistent, and reliable to support a successful migration to the Butterfly Platform. Conduct data profiling and data quality indexing to assess current data maturity and identify quality issues, lead initiatives to clean and improve the data.

• Activate the Data Quality Framework: Monitor & improve data quality within the Butterfly platform.

• Data Integrations for CxM: Design and implement data integrations to enable seamless exchange of critical information—such as Master Data Management (MDM), Customer Data Platform (CDP), and compensation systems—within the Butterfly platform.

• Advanced Data Virtualization: data virtualization that incorporates sophisticated capabilities like artificial intelligence (AI), machine learning (ML), and advanced performance optimization techniques to provide a real-time, unified view of data from diverse sources without physically moving or copying the data going beyond basic data federation.

• Data Model, Mapping, and Migration: Design and develop data models within the Butterfly platform to ensure consistent experiences across different domains. Lead the process of mapping data from legacy CxM/CRM systems to the Butterfly data model, establish migration patterns, and oversee the execution of data migration.

• Data Access & Data Product Enablement: Establish the strategy and facilitate the delivery of data products from the Butterfly platform to support data access & downstream data consumption.

• Reporting: Develop and implement a reporting strategy, and support both operational and strategic reporting for the relevant business processes, including data sources outside of Butterfly.

• Data Archival & Decommission: Develop and implement data archival and decommissioning plans for the legacy CRM and CxM platforms.

• Tooling: Ensures consistent use of J&J data tools across squads

• Compliance: Ensures data complies with internal audit, information security, regulatory compliance standards across global markets.

• Metrics & KPIs: Establishes and tracks key data and reporting metrics

Why This Role is Important

·      Ensures J&J Data Strategy is executed within the transformational program:

·      Facilitates Cross-Functional Collaboration to ensure data standardization, governance and adherence

·      Supports Product Managers: ensures product managers focus on product strategy for their experiences and roadmap while ensuring the successful delivery of data and reporting for releases.

·      Provides Transparency and Accountability: Comprehensive documentation a