Job Description:

The Territory Sales Manager (TSM) will be a critical part of the Gasoline, Distribution & Station Operations (GDSO) team, reporting to the Area Manager of the Mid-Atlantic. The TSM builds and maintains business relationships with existing Dealer and Agent customers. The TSM will analyze sales, volume, retail standards, and coach customers for maximum business results. This person also maintains communications between customers and the company in order to ensure company standards and expectations are met.

For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner’s integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We’re excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We’re looking for passionate people with great ideas to contribute to our company’s future. If you’re motivated by what’s next, Global Partners can provide you the opportunities to push your career to the next level.

The Types of “Energy” You Bring

• Ability to solicit new business relationships with Dealer customers

• Ability to work independently but able to collaborate, initiate and execute sales and supply agreements

• A positive, entrepreneurial mindset, a consistent desire to grow and be a part of a team that is focused on continuous improvement and a drive for results

“Gauges” of Responsibility

• Develop and nurture strong customer contacts and positive, proactive and profitable business relationships

• Solicit new business for supply contracts with brand or unbranded service station dealers and negotiate long term supply agreements.

• Monitor and coach dealers on pricing and awareness of competition pricing. 

• Monitor dealer competitive map and add new competition as needed. Validate all internal reports are accurate pricing and competition

• Validate that all internal reports have accurate pricing and competitive information.

• Handle general customer questions and complaints, explain company policies and initiatives.

• Ensure all customer needs are met in a timely manner in order to maintain positive business relations between customer and company.

• Ongoing analysis of volume, competition, dealer offers and Mystery Shopper scores to maximize profitability for customer and company.

• Maximize profitability of each location by using tools and programs

• Work with dispatch team to handle any delivery issues and emergency loads.

• Counsel customers on the benefits of automatic delivery and ordering per company guidelines

• Communicate with Dispatch to maximize delivery options

• Ensure dealers’ submissions of required documentation, i.e. insurance, etc.

• Manage dealer changes, assignments, sales etc.

• Manage franchise agreements and ensure all proper documents signed and submitted timely. Manage dealer changes, assignments and sales

• Additional responsibilities with conducting site surveys, ensure signage and point of sale materials are updated and maintained. Ensure PCI and EMV compliance at your sites as well

• Work with credit team to set up new accounts and maintain existing accounts

• Works closely with customers on improving Mystery Shop scores, submitting timely Cures and Technology updates. 

• Coordinate and implement Brand imaging process, Grand Openings and Customer Appreciation events. 

• Analyze daily, weekly and monthly compliance and P&L reports. Implement action plans.

• Daily updates to internal CRM including customer notes, new business updates etc.

• Complete all administration functions between customers and company.

• Problem solve daily issues that arise from customer base. Product outages, delayed deliveries, terminal delays, accounts payable, branding and vendors.

• Able to communicate effectively and independently with all internal and external depts. Credit, Marketing, Legal, Branding, Supply, Trucking, Insurance etc.

• Increase participation of brand programs at site level throughout year.

• Informs R