Avionics Product Support Specialist (Remote)

Date Posted:

2026-06-09

Country:

United States of America

Location:

US-IA-CEDAR RAPIDS-124 ~ 400 Collins Rd NE ~ BLDG 124

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Collins Aerospace formed this organization to drive best-in-class Customer Support activities. Within this organization, the multiple, existing 24-7 Technical Support centers (Customer Response Center, Avionics Support Center, Interiors Response Center) are being brought together as a unified team. As a focused entry point for technical inquiries, this team is critical to enable Collins to provide positive customer experience. The team is poised to respond to customer inquiries via portal, phone, and email interface 24 / 7 / 365; for advanced questions, they are the primary engagement with business unit experts. The 24-7 Technical Support teams also work closely with other front line customer support functions such as the Field Service, Final Assembly Line, and Logistics teams. This is a global team with employees based both in the United States and Philippines. 

Our Avionics Product Support Specialists are the initial points of contact within the Company for customer issues involving fielded Collins Aerospace equipment. Avionics Product Support Specialists provide initial technical support and troubleshooting to assist in resolving customer problems with our products whilst aligning with the customer's urgency. They draw upon the collective resources of the Company when necessary and escalate appropriately to drive and implement timely resolution of customer problems.

• Position is remote; however, if you live within a reasonable commute of the Cedar Rapids, IA Collins site, your manager will discuss whether there is a degree of onsite presence associated with this role. 

• This position requires a non-traditional work schedule: 6am/pm - 6pm/am CT - 12-hour shifts; 3 on, 2 off, 2 on, 3 off; Nights and/or Days (schedule flips back and forth between nights/days: two months on nights, four months on days); first 30 days of employment for training purposes will be Monday-Friday, day shift, 8-hour shifts.

What You Will Do

• Support Collins Aerospace avionics products and systems, including Flight Management Systems, Navigation, Communication, Autopilot, Cabin Management, and other related systems.

• Solves systems/technical problems at various levels in scope and complexity, which may require data and root cause analysis.

• Aptitude to question and discover the customers’ actual needs and requirements in the most expedient manner.

• Ability to understand and apply problem solving principles, concepts, practices and procedures with guidance as needed.

• Ensure timely resolution of customer support and assistance requests utilizing established procedures.

• Engage with colleagues and team members to provide corrective action and resolutions to customer queries.

• Provide timely and accurate assistance in response to requests from customers or Customer Service Engineers.

• Must be prepared to work a non-traditional work schedule: 6am/pm - 6pm/am CT - 12-hour shifts; 3 on, 2 off, 2 on, 3 off; Nights and/or Days (schedule flips back and forth between nights/days: two months on nights, four months on days); first 30 days of employment for training purposes will be Monday-Friday, day shift, 8-hour shifts.

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.

• Experience troubleshooting