Manufacturing Client Services - Account Manager

As an MCS Account Manager, you will be the primary contact and advocate for assigned customers to optimize production to meet/exceed cost, quality, and delivery targets.  You will plan the materials and production processes required for production orders for a broad group of products within Core Publishing Solutions.

About the Role:

In this opportunity as an MCS Account Manager, you will be responsible for:

• Proactively building relationships with internal and external customers.
• Facilitating transfer of documents, copies, and samples among MCS and production departments.
• Monitoring job status and communicating as needed.
• Following up to ensure dates are met.
• Representing interests and needs of customers and manufacturing in all decisions.
• Capturing and reporting customer feedback.
• Identifying and reporting recurring problems.
• Providing quotes and performing system testing as necessary.
• Leading special projects to improve workflow, systems, processes and procedures.
• Leading tours of the manufacturing facility and training other guides.
• Performing Material Req Planner 2 responsibilities as assigned by the business.
• Coordinating and verifying specifications, materials & scheduling for each job.Identifying process requirements for finished good production orders.
• Determining lot sizes for general shipment and replenishment orders.
• Creating and releasing production orders to communicate all details necessary to ensure accurate production.
• Forecasting products in SAP.
• Maintaining material master data.
• Collaborating with production and/or other internal departments.
• Serving as a resource to the Production Account Coordinators.
• Supporting other production needs as requested (e.g., flex labor needs).

About You: 

You’re a fit for the role of MCS Account Manager if your background includes:

• Bachelor’s degree preferred OR equivalent and some experience in a related field
• Proficient in Microsoft applications. High level of proficiency in SAP
• Recommends and takes ownership for process improvements
• Knowledge of printing methods, equipment capabilities and material requirements
• Knowledge of scheduling and forecasting processes
• Mathematical, analytical and logic skills
• Some customer service or account representative experience
• Some experience in production planning, scheduling or in manufacturing and/or printing

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Compensation: 2nd shift differential - $4.00 per hour, 3rd shift differential - $5.00 per hour, bonus plan

• Learning & Development: On-the-job coaching & learning, leadership capability development, Harvard Management Courses, key talent programs, tuition reimbursement

• Benefits: Comprehensive health coverage with benefits are effective day one, 3 weeks vacation, 10 sick days, 9 company holidays, 3 floating days, uniform and laundry service, 401(K)

• Perks: Social events & activities, 2 paid volunteer workdays a year, gym reimbursement, cell phone discounts

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Days Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing

• Purpose-Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency.  Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.  

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.