Associate Director, Patient Assistance

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary

The primary responsibility of the Associate Director, Patient Assistance is strategic management of patient assistance programs that effectively and efficiently identify and address gaps in patient access to therapy.  This position reports to the Senior Director, Patient Assistance.

Key Responsibilities

• Together with three other Associate Directors, responsible for day-to-day management of patient assistance programs ensuring effective and efficient vendor operations, fulfillment and customer service
• Interfaces with IT, Medical, Access, Reimbursement Strategy and Support, Finance, Law, Policy, Tax, Customer Relations, Brand, Distribution and Technical Operations, to understand obstacles faced by underserved patients
• Tracks progress against strategic objectives, monitors metrics, analyzes trends and proactively identifies operational risks/issues and solutions
• Reviews, analyzes and makes determinations for escalations, patient appeals and refund/replacement requests; escalate and present extraordinary cases to management
• Manages external agencies for development of specific projects including budget management for those projects
• Manages supply chain issues as they relate to the patient journey through our program
• Manages new product and new indication launches and into patient assistance programs and prepare for product loss of exclusivity that impacts patients in our programs
• Engages with IT and data privacy on data feed development, IT mapping, website and SharePoint development
• Develops and implements training to internal and external teams to ensure compliance with Patient Assistance policies and program business rules
• Foster a culture of inclusion, ethics and integrity and contribute to a work environment that relies on the diversity of people, perspectives and experience
• Monitor program metrics and review against invoice for all related charges; escalate to management as appropriate
• This role will not have any direct reports; however, the successful candidate will be able to manage cross-functional teams and work effectively in a highly matrixed organization

Key Competencies

• Bachelor’s Degree (Required)
• Advance Degree (MBA, MS, Pharm.D, JD) a plus
• A minimum of 5 years of experience within the pharmaceutical or related healthcare industry, commercial, regulatory or patient access experience is desirable
• In-depth understanding of access programs for the uninsured and underinsured patient populations and the applicable laws and regulations (including FDA, FCA, IRA, privacy and tax) and relevant policies
• Outstanding interpersonal, written and verbal communication skills as well as exceptional time and project management skills are required
• This role will not have any direct reports; however, the successful candidate will have a demonstrated track record of managing multiple, conflicting priorities in a rapidly evolving, fast paced, complex environment with successful outcomes

#LI-Hybrid

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of