Senior Product Designer

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

As designers, we love to solve problems and make users’ lives easier. At Gorgias you’ll work across two squads; Help Center and Revenue. You’ll be right at the forefront of helping out merchants by being in a squad that’s one of the first points of contact for our shoppers.

About the Design team at Gorgias

The Gorgias Design team currently consists of 10 talented individuals, with plans to expand to a team of 18 by the end of 2025. Our designers are based in various time zones, including Paris, New York, LA, and London. While each designer primarily focuses on their respective product team, closely collaborating with PMs and engineers, we also make sure to prioritize a strong connection within the Design team as a whole.

We have regular meetings such as Design Ops Weekly and Design Critiques, and we're continuously experimenting with new methods of asynchronous collaboration. This helps us to ensure consistency in our work and to foster mutual support and mentorship among all team members.

About Billing and DevRel squads

As a member of the broader design team, your primary focus will be supporting two key squads within the Ecommerce CRM domain: Billing and Developer Relations. Both squads play a crucial role in ensuring the business operates smoothly and continues to grow.

• Billing Squad: This team oversees the in-product customer experience related to Gorgias subscriptions, payment processing, cancellations, and all aspects of the product’s billing functionality. This is a dynamic and challenging area, requiring a designer who is highly organized, adept at managing complex workflows, and comfortable addressing numerous edge cases. The scope offers a unique opportunity to make a tangible business impact by directly influencing revenue-related user experiences.

• Developer Relations Squad: This team is responsible for maintaining Gorgias’ in-product app store, which features over 100 apps and integrations, including Shopify, Instagram, and WhatsApp. In addition, the squad builds new native applications and empowers third-party developers to create apps for the Gorgias platform.

As Senior Product Designer, you will be involved in every stage of the product building lifecycle, from discovery and ideation to prototyping, validation, and impact measurement. Being a part of Gorgias means being part of a fast-paced and high-growth company. We value agility, concise execution, and precision.

What You'll Do

As Senior Product Designer, you set the design vision for major product areas and are comfortable leading design projects touching multiple product areas. You influence product strategy for your squads, mentor designers across teams, and ensure that design initiatives align with long-term business goals. Your work focuses on balancing short-term design needs with the broader strategic objectives of the product and company.

Key Skills and Behaviors:

• Design Vision and Strategy: You set the design vision for major areas and influence product roadmap decisions. You guide and mentor designers in problem-solving techniques and provide insights that enhance both the user experience and business impact.

• Research and Data Integration: You deliver comprehensive research plans, guiding data-driven design and helping teams prioritize design initiatives that align with business goals. You mentor others in integrating data insights into their design decisions.

• Design System Leadership: You ensure the correct application of the design system, driving improvements and ensuring consistent standards. You mentor junior designers on the design system best practices.

• Project Management and Communication: You lead multiple large-scale projects,