Receptionist - Contractor

Job Description

Residency Requirements: Florida

This is a temporary, contract position that will pay $18.00 per hour.

The Phone Receptionist provides operational support by serving as the primary point of contact for incoming calls to Digital Academy of Florida. This role ensures timely and accurate routing of inquiries, delivers exceptional customer support to families and vendors, and collaborates with internal teams to resolve issues. The position also maintains communication logs, supports schoolwide messaging, and contributes to operational efficiency through accurate documentation and reporting.

K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better.

Passionate Educators are needed at the Stride K12 partner school,

Digital Academy of Florida (DAOF). We want you to be a part of our talented team!

The mission of Digital Academy of Florida (DAOF) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Answer DAOF main phone and manage incoming calls professionally.

• Provide customer support to families, vendors, and other stakeholders.

• Route issues to appropriate personnel (national, registrar, admin, etc.).

• Collaborate with IT for tech support, computer issues, and shipping needs for students/families.

• Attend all Operations meetings and provide input as needed

• Communicate trending call data to Operations leadership for escalation.

• Execute robo calls and maintain documentation for schoolwide messaging.

• Access all systems to log contacts and follow up with email documentation.

• Update tracking systems for phone logs and maintain accurate records.

• Perform other duties as assigned.

Supervisory Responsibilities: This position has no supervisory responsibilities.    

Minimum Required Qualifications:   

• High School Diploma or General Education Development (GED) Certificate AND

• One (1) years of experience in customer service or administrative support OR

• Equivalent combination of education and experience

Certificates and Licenses: None required.

OTHER REQUIRED QUALIFICATIONS: 

• Excellent time-management skills, strong organizational ability, and attention to detail.

• Proven track record of timely and accurate task completion.

• Ability to learn and adapt to varied, fast-changing systems

• Strong communication skills and professional phone etiquette

• Proficiency in Microsoft Office and web-based systems.

• Ability to travel up to 15% of the time.

• Ability to clear required background check.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a remote position.

Job Type

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

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