Front Desk Lead

We are looking for an experienced Front Desk Lead with high standards to complete our talented reservations team at the lodge. The Front Desk Lead supports the Front Desk Manager in running and overseeing the Reservations and Front Desk Department. The Lead role is focused first and foremost on providing outstanding service to our guests during the reservations process and at our front desk. The Lead role includes modeling an exceptionally high standard of service with ‘down home’ warmth and sincerity, creating an energized team, resolving guest issues, training and supporting our front desk specialists and assisting in administering front desk and reservations programs. The Front Desk Lead is often the key point person onsite for the department.

The Front Desk Lead works closely with other departments at the lodge in coordinating and executing guest services and lodge operations. The Lead role is 100% hands-on with guests every day and is ideal for a talented individual who enjoys direct guest contact and a fast paced environment with varied responsibilities, and who possesses strong organizational, leadership and training skills. The Front Desk Lead role, with its exposure across departments, also provides a great platform for further professional development in hospitality management.

The ideal individual is excited to work in a professional yet very genuine way and embraces working in a rustic environment in a relationship-oriented business.

Ideal qualifications include:

• Prior front desk/reservations or similar experience
• Excellent written, verbal and computer skills
• Excited about creating a warm family atmosphere for guests & staff while maintaining high standards
• Independent thinker with great initiative, but comfortable working within a defined framework

Details:

• Full time position available immediately
• Position can be year-round or seasonal
• Room and board available for fixed weekly cost both Onsite and Offsite
• Hours variable, including nights and weekends as well as situational/crisis availability; a regular schedule with specific days off will be established
• Healthcare benefits available after 90 days
• 401K eligible with company match after 1 year