Principal SW Development Engineer- Optical Networks

CA Pay Range (Annual):

$161,000.00 - $299,000.00

At Infinera, your base pay is one part of your total compensation package. Your actual base pay will depend on your skills, qualifications, experience, and location. This role may be eligible for equity grants, discretionary bonuses, or commission payments. The amount of these incentives is based on the terms of the Company’s incentive plans, the Company’s financial performance, and/or individual employee job performance.

Infinera also offers paid leave, medical, 

dental, and vision coverage, 401(k),

life, and disability insurance to eligible employees.

The Software Rapid Response role involves interacting cross-functionally with SW/ FW / HW Engineering, Product Line Management (PLM), Architecture, Software Verification Team (SVT), and Global Technical Support (GTS) Teams to effectively and efficiently resolve the issues affecting the Customers networks. 
As an SwRRT Engineer you will be working closely with one of the major global ICPs gathering feature requirements, helping to on-board, involve in recovery efforts during a critical outage, analyzing logs to isolate faults, determining the root cause, and working towards defect resolution. You will be part of SW/product release cycle, providing software solutions through product enhancement, debuggability requirement during release planning/discussions. You will also work closely with SVT to optimize their test plans & RCCA discussions as per the ICP use-cases.

Key Roles & Responsibilities:

•    Good troubleshooting and debugging skills to handle worldwide field escalations into Optical Systems Engineering. 
•    Investigate and troubleshoot customer issues in both Production and Lab environments to perform efficient and detailed RCA of field issues.
•    Provide quick post FCS solutions to customer issues completing root cause analysis, temporary workaround for recovery and work with development team for corrective actions.
•    Produce and deliver post-mortem actions to prevent the issues in the newer products by incorporating learning from the field.
•    Active participation and contribution to System Development Lifecycle processes (Product/system requirement review discussions, Software Design implementation discussions, Peer code review, Work with the Product management team for Customer scenarios and use cases). 
•    Cross-functional coordination with multiple stakeholders within different Engineering and Services teams and with the customer to preserve customer confidence / experience.
•    Discussion with Arch team to conclude on the necessary changes needed in Architecture if necessary.
•    Providing on-demand suggestions to the Arch Team on the ICP usage of Products to plan for Feature considerations.
•    Increase the ability of services teams to reduce escalations to Engineering by Building tools, knowledge bases, debug recipes.
•    Implement process changes in Engineering org to prevent breakages, checklists, regression suites, drive custom solutions.

Mandatory Skill Set/Experience:

•    Minimum 5+ years’ experience in SW development organization.
•    Engineering degree or Master from CS, EC with excellent grades from reputed institutes.
•    Familiar with high demands and fast paced response requirements of the global ICPs.
•    In depth knowledge of software systems, development, and operationalization in the hyperscale Data Center environment. Including Agile development, SDN, DevOps, and CI/CD environments.
•    Excellent design analysis skills, including experience with software modeling, understanding of platform boot-up and device drivers, hardware-software interactions (e.g. interrupt architectures etc) and dependencies, high-availability, software reuse, performance, testability, and extensibility.
•    Experience in either QNX or Linux RTOS Operating systems is a must.
•    Deep understanding of optical fiber networking including transponders, OLS, Sub-sea and Pluggable. 
•    In-depth knowledge of optical network systems including L1 layer protocols like OTN, Fiber Channel, Ethernet, SONET/SDH, L0 OADM/DWDM/CWDM/ROADM/FOADM, technologies and Management Interfaces like Netconf, Restconf, gRPC, etc.
•    Self-Driven and willing to take own initiatives and decision making and ability to perform under pressure.

Mandatory Skill Set/Experience:

•    Understanding of coherent communications systems, including experience with QPSK, 16QAM, and 64QAM, as well as coding and forward error correction algorithms.
•    Good experience with ROADM, EDFA, Raman Amplifiers and Coherent Transponders.
•    Experience with SDN technologies s