About the role
<p>Sofia combines city buzz with calm living. Grab a coffee downtown in the morning and be on a mountain trail after work. Life here is affordable, the food is fantastic, and the weather gives you both real summers and proper snowy winters.</p><p>And with a flat 10% income tax, you get to keep more of what you earn. Simple as that.</p><p>Join our client in Bulgaria as a Danish-speaking Customer Service Agent for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. Our client is seeking professionals with strong communication skills to help users maximize their product experience.<br /><br /><strong>Key Responsibilities</strong>:</p><ul><li>Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate </li><li>Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client's customers</li><li>Engage customers through multiple channels, including phone, email and chat</li><li>Resolve customer inquiries within agreed SLAs, using our client's comprehensive knowledge base and established protocols </li><li>Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores </li><li>Collaborate with team members to share best practices and contribute to the knowledge base </li><li>Participate in ongoing training and stay updated on product knowledge and industry trends</li></ul>