Team Lead - Medical Administrative Assistant

Functions as an ambassador of the practice by serving as a liaison to patients, internal and external referring physicians, and all allied health staff, whom interact with the department/division. Provides superior customer service through the handling of a high volume of telephone calls. Must possess a good understanding of the unique characteristics and operations of the department/division, in order to proficiently support the practice. Principal functions include facilitating patient access, appropriately responding to patient inquiries, and accommodating referring physician requests. Additional duties may include but are not limited to routing patient concerns appropriately, calendar and schedule maintenance and handling physician mail.
Performs supervisory duties in the absence of the area supervisor. Assists the supervisor, as requested, with supervisory duties relating to department personnel, such as timekeeping, writing performance evaluations, assisting in the hiring process, etc.

High school diploma or G.E.D. equivalent required 
Three years secretarial, back office/front office position in a physician's office, and/or customer service experience required; healthcare-related experience required.
Outstanding interpersonal skills with a commitment to customer service required
Excellent oral and written communication skills
Strong computer experience with advanced proficiency in Microsoft Word and Excel
Excellent organizational, analytical, and problem-solving skills
Highly motivated, able to work independently
Able to multi-task and prioritize work load
Completion of a medical terminology course required within first six months of employment.
One year Team Lead experience preferred.

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.