Director, Customer Quality Engineering

<p><span>Analog Devices, Inc. (NASDAQ: </span><u><a href="http://finance.yahoo.com/q?s=ADI" rel="noopener noreferrer" target="_blank">ADI</a></u><span>) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $12 billion in FY23 and approximately 26,000 people globally working alongside 125,000 global customers, ADI ensures today’s innovators stay Ahead of What’s Possible. Learn more at </span><u><a href="https://www.analog.com/en/index.html" rel="noopener noreferrer" target="_blank">www.analog.com</a></u><span> and on </span><u><a href="https://www.linkedin.com/company/analog-devices" rel="noopener noreferrer" target="_blank">LinkedIn</a>.</u></p><p>          </p><p><span><span>Analog Devices (NASDAQ: ADI) designs and manufactures semiconductor products and solutions. We enable our customers to interpret the world around us by intelligently bridging the physical and digital worlds with unmatched technologies that sense, measure and act.</span></span><span><span> </span></span></p><p><span><span> </span></span></p><p><span><b><span>Responsibilities:</span></b></span><span><b><span> </span></b></span></p><p><span><span>·<span><span>      </span> </span></span></span><span><span>Manage wide-ranging key customer relationships (Automotive, Consumer, Industrial, Aerospace, Military etc.) with a focus on various quality aspects. Duties include management and communication of customer failure analysis requests, issue resolution, improvement activities, new product introduction (e.g. APQP/PPAP), PCN communication and approvals, periodic quality reviews and customer quality status reports.</span></span><span><span> </span></span></p><p><span><span>·<span><span>      </span> </span></span></span><span><span>Work effectively with various departments and functions (sales, customer operations, business unit test, design, product and planning engineers and other regional quality engineers) to timely address and solve customer inquiries and challenges.</span></span><span><span> </span></span></p><p><span><span>·<span><span>      </span> </span></span></span><span><span>Advocate for customers by representing their views and requirements. Understand, interpret, initiate and drive quality system/process improvements to meet customer’s evolving needs by meeting or exceeding customer expectations as reflected in customer responses and scorecard performance.</span></span><span><span> </span></span></p><p><span><span><span>·<span><span>      </span> </span></span></span></span><span><span>The perspective candidate should be a self-motivated quick learning problem solver with excellent communication skills who can find and facilitate data-driven solutions for complex issues.</span></span><span><span> </span></span></p><p><span> </span></p><p><span><b><span>Qualifications:</span></b></span><span><b><span> </span></b></span></p><p><span><span>·<span><span>      </span> </span></span></span><span><span>Bachelor’s degree in Electrical or Electronics Engineering or related technical field. Master’s degree or higher preferred.</span></span><span><span> </span></span></p><p><span><span>·<span><span>      </span> </span></span></span><span><span>Proven problem solving with excellent analytical, verbal and written communication skills including ability to present internally and externally to multiple levels of an organization.</span></span><span><span> </span></span></p><p><span><span>·<span><span>      </span> </span></span></span><span><span>Experience in project and account management accountable for driving projects to rapid completion.</span></span><span><span> </span></span></p><p><span><span>·<span><span>      </span> </span></span></span><span><span>Ability to travel locally, domestically (US) and internationally occasionally required.</span></span><span><span> </span></span></p><p><span><span>·<span><span>      </span> </span></span></span><span><span>Fluency in English, additional language is a plus.</span></span><span><span> </span></span></p><p><span><span><span>·<span><span>      </span> </span></span></span></span><span><span>A comprehensive understanding of quality, reliability, and failure analysis processes and requirements for semiconductors is desired. Understanding of commercial and automotive semiconductor standards (APQP, PPAP, SPC, FMEA) and issue resolution tools such as 8D, 5-Why, Is/Is-Not, <span>Ishikawa/fishbone/fault</span> tree diagrams is ideal. Data analysis skills to look for signals in semiconductor manufacturing data, customer issues, and project hurdles is a plus.</span></span><span><span> </span></span></p><p><span><span><span>·<span><span>      </span> </span></span></span></span><span>