Data Analyst (MI Analyst)

Turn data into insight that drives better public services.<br/><br/>Capita is looking for a detail-oriented Data Analyst to join a growing operation supporting the delivery of critical public sector services.<br/>This is an exciting opportunity for an analytical professional who enjoys working with operational data, identifying trends and transforming information into meaningful insights that drive performance. <br/><br/>Supporting a large-scale customer contact operation, you'll play a key role in ensuring leaders have access to accurate, timely and actionable management information to support decision-making and continuous improvement. <br/><br/>Working closely with Operations, Workforce Planning, Quality and Training teams, you'll help deliver reporting that supports service performance, customer outcomes and business growth. You'll be joining a dynamic environment where data is at the heart of operational success.<p></p><p></p><p><b>Job title:</b></p>Data Analyst (MI Analyst)<p></p><p></p><p><b>Job Description:</b></p><div><p><b><span>What</span> <span>you'll</span> <span>be</span> <span>doing</span></b></p><ul><li><p><span>Produce</span> <span>daily,</span> <span>weekly</span> <span>and</span> <span>monthly</span> <span>management</span> <span>information</span> <span>reports</span> <span>and</span> <span>dashboards.</span></p></li><li><p><span>Analyse</span> <span>operational</span> <span>performance</span> <span>across</span> <span>key</span> <span>metrics,</span> <span>including</span> <span>SLAs,</span> <span>KPIs,</span> <span>service</span> <span>levels,</span> <span>volumes,</span> <span>quality</span> <span>and</span> <span>customer</span> <span>outcomes.</span></p></li><li><p><span>Create</span> <span>and</span> <span>maintain</span> <span>reporting</span> <span>packs</span> <span>that</span> <span>support</span> <span>operational</span> <span>and</span> <span>client</span> <span>governance</span> <span>meetings.</span></p></li><li><p><span>Validate</span> <span>data</span> <span>accuracy,</span> <span>investigate</span> <span>anomalies</span> <span>and</span> <span>support</span> <span>data</span> <span>quality</span> <span>improvements.</span></p></li><li><p><span>Identify</span> <span>trends,</span> <span>risks</span> <span>and</span> <span>opportunities</span> <span>through</span> <span>analysis</span> <span>and</span> <span>performance</span> <span>reporting.</span></p></li><li><p><span>Provide</span> <span>meaningful</span> <span>insight</span> <span>and</span> <span>recommendations</span> <span>to</span> <span>operational</span> <span>stakeholders.</span></p></li><li><p><span>Support</span> <span>ad</span> <span>hoc</span> <span>reporting</span> <span>requests</span> <span>and</span> <span>urgent</span> <span>business</span> <span>intelligence</span> <span>requirements.</span></p></li><li><p><span>Work</span> <span>collaboratively</span> <span>with</span> <span>Operations,</span> <span>Workforce</span> <span>Planning,</span> <span>Quality</span> <span>and</span> <span>Continuous</span> <span>Improvement</span> <span>teams</span> <span>to</span> <span>support</span> <span>data-driven</span> <span>decision</span> <span>making.</span></p></li><li><p><span>Contribute</span> <span>to</span> <span>the</span> <span>ongoing</span> <span>development</span> <span>and</span> <span>improvement</span> <span>of</span> <span>reporting</span> <span>solutions,</span> <span>dashboards</span> <span>and</span> <span>MI</span> <span>processes.</span><span> </span></p></li></ul><p></p><p><b><span>What</span> <span>we're</span> <span>looking</span> <span>for</span></b></p><p><b><span>Essential</span></b></p><ul><li><p><span>Previous</span> <span>experience</span> <span>in</span> <span>a</span> <span>Data</span> <span>Analyst,</span> <span>MI</span> <span>Analyst,</span> <span>Reporting</span> <span>Analyst</span> <span>or</span> <span>similar</span> <span>analytical</span> <span>role.</span></p></li><li><p><span>Experience</span> <span>producing</span> <span>management</span> <span>information</span> <span>and</span> <span>operational</span> <span>reporting.</span></p></li><li><p><span>Advanced</span> <span>Excel</span> <span>skills,</span> <span>including</span> <span>data</span> <span>manipulation,</span> <span>validation</span> <span>and</span> <span>analysis.</span></p></li><li><p><span>Experience</span> <span>creating</span> <span>dashboards,</span> <span>reports</span> <span>and</span> <span>performance</span> <span>packs.</span></p></li><li><p><span>Strong</span> <span>analytical</span> <span>skills</span> <span>with</span> <span>the</span> <span>ability</span> <span>to</span> <span>interpret</span> <span>data</span> <span>and</span> <span>present</span> <span>findings</span> <span>clearly.</span></p></li><li><p><span>Understanding</span> <span>of</span> <span>operational</span> <span>performance</span> <span>measures,</span> <span>KPIs</span> <span>and</span> <span>service</span> <span>metrics.</span>