Senior Support Analyst - Financial Accounting Expert (m/f/d)

🌍 Can you help us change the world?

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇

🧑🏻‍💻 About the role

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this:

We’re looking for a Financial Accounting Expert (IC3) to join our Customer Success team. If you speak both “accounting” and “tech” fluently and have a strong understanding of financial operations in hospitality—especially within German accounting frameworks, you’ll feel right at home here.

You’ll be the go-to person for hotel finance teams, translating complex accounting needs into seamless Mews workflows. Whether it’s reconciliations, VAT compliance, or reporting, you’ll help customers optimize how they run their books with Mews.

✅ Your mission, should you choose to accept it:

• Act as the bridge between hotel accounting teams and the Mews platform
• Guide clients through financial workflow optimization and system setup
• Provide expert support for complex accounting issues, especially in:
  • End-of-month and end-of-year financial reports
  • Accounting ledger and payout reconciliations
  • VAT and city tax compliance (particularly in Germany)
  • Billing and invoice corrections
• Deliver best-in-class training and support to help clients master our tools
• Work cross-functionally with internal teams to drive product improvements
• Stay ahead of accounting trends in hospitality, ensuring clients remain compliant and competitive

🤝 You’ll be a great fit if you bring a few of the below with you:

• Experience in hotel accounting or finance operations (e.g. night audit)
• Solid understanding of German accounting standards and VAT frameworks
• Experience with PMS (e.g. Opera, Cloudbeds, Guestline) and accounting tools (e.g. DATEV, Xero, SAP)
• Clear communication skills—you can explain technical topics to non-technical people
• Strong troubleshooting skills and a customer-centric mindset
• Comfort with remote-first collaboration and working across teams
• Interest in SaaS, business intelligence, or financial analytics in hospitality

🎉 What’s in it for you?

Did you know that Mews was named the Best PMS of 2025—for the second year in a row—and has previously been recognized as the Best Place to Work in Hotel Tech for two consecutive years? Now you do! While much of this success is thanks to our incredible team, part of it is also because of the fantastic perks we offer. Beyond working alongside amazing colleagues and tackling exciting challenges, you’ll enjoy:

• Participation in the Company shares program
  
• Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.  (No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
• Curiosity is part of our DNA - we’re bold, edgy, and never afraid to blaze new trails. EDGE is how we bring that spirit to life for our people. So, how do we get our EDGE at Mews? 
  Once a month, we carve out protected time to Explore, Develop, Grow, and Elevate - time to focus on yourself, your growth, and your future. Because when we grow, we thrive. EDGE is an opportunity to step outside of the day-to-day, leaning into your curiosity, and build the skills that keep you - and all of us - future-ready.
• Flexible Benefits via the

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