Guest Services Manager
The University of Texas at AustinAbout the role
Job Posting Title:
Guest Services Manager----
Hiring Department:
Texas Performing Arts----
Position Open To:
All Applicants----
Weekly Scheduled Hours:
40----
FLSA Status:
Exempt----
Earliest Start Date:
Immediately----
Position Duration:
Expected to Continue----
Location:
UT MAIN CAMPUS----
Job Details:
General Notes
About Texas Performing Arts
Texas Performing Arts (TPA) is the professional arts presenting and producing program of The University of Texas at Austin. One of the largest and most active university-based performing arts centers in the U.S., TPA is an anchor institution in Austin's arts, cultural, and entertainment scene. TPA operates venues on the UT campus including Austin's largest theater, Bass Concert Hall. Its public programs include Broadway in Austin; a curated season of international dance, theater, and music; and presentations of national touring artists. TPA is an integral unit of UT's College of Fine Arts and engages students across the university in creative experiences.
Why Join Texas Performing Arts?
This position offers the opportunity to create excellent guest experiences at the largest theater in one of the most exciting arts and entertainment cities in America. You will work on a wide range of events, from touring Broadway to headlining bands to international artists. Your work will contribute to advancing the arts at the #1 ranked public university in Texas and inspiring audiences in one of America’s fastest growing cities.
UT Austin provides an outstanding benefits package, including but not limited to:
Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
Voluntary Vision, Dental, Life, and Disability insurance options
Generous paid vacation, sick time, and holidays
Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Robust free training access through LinkedIn Learning plus professional development opportunities
For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards
Purpose
The Guest Services Manager is part of the team responsible for supporting public-facing activities and guest services before, during, and after events presented, produced, or supported by Texas Performing Arts. Reporting to the Director of Guest Experience, the position manages assigned aspects of parking, security, safety, access, food and beverage, on-site retail and front-of-house facilities. The Guest Services Manager supports Texas Performing Arts’ mission to be a welcoming space for everyone to share in the experience of live theater.
Responsibilities
Guest Experience Planning: Create a welcoming, safe, and enjoyable experience for all Texas Performing Arts guests by planning assigned aspects of TPA’s public-facing operations. This includes parking, security, safety & access, food and beverage, on-site retail, and front-of-house facilities. Develop and maintain parking and traffic plans with the Guest Experience and Event Management teams in coordination with supporting university departments and outside contractors. Proactively coordinate with campus and city partners regarding adjacent and overlapping events.
Guest Communications: Support the development and deployment of informational campaigns such as Know Before You Go emails, social media messaging and web pages. Coordinate informational, institutional, and promotional signage on-site and in-venue with the Marketing & Communications and Development teams. Respond to guest inquiries and engage with guest feedback in direct and public messaging through all communication channels. Conduct real-time and follow-up guest issue resolution. Track, report and continuously seek to improve key guest service metrics.
Event Operations: Serve as the on-site front-of-house manager to oversee show operations, hourly staff and front of house vendors.
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