Outreach and Project Support Specialist

Outreach and Project Support Specialist 

Customer Care Services & Program Implementation 

Location: Massachusetts (Hybrid – Home Office with Local Travel) 

This position requires travel across Massachusetts, Connecticut, Southern New Hampshire, Southern Maine, Rhode Island 

ICF is seeking an Outreach and Project Support Specialist to support our mid-stream electrification initiatives for a consortium of five New England markets: Massachusetts, Connecticut, New Hampshire, Maine, and Rhode Island. The chosen individual will spearhead the strategy, development, and management of residential midstream program offerings in these states. 

To support our growth, we are seeking candidates with a strong interest in residential energy efficiency programs, focused on electrification through the implementation of heat pump technologies. 

In this role, you will oversee the organization and evaluation of program documents, maintain communications with key stakeholders and team members, particularly within the distributor and retailer sectors, and coordinate with a team of energy efficiency experts. This includes managing a pipeline of new and existing participants and trade allies to ensure our programs meet participation goals. 

What you will be doing:   

• Oversee program document organization and evaluation 

• Maintain communications with key stakeholders and team members 

• Manage a pipeline of new and existing participants 

• Ensure program participation goals are met 

• Outreach to new and existing service providers 

• Train service providers on participation requirements 

• Track and report outreach outcomes 

• Conduct market research 

• Facilitate communication and coordination across a Trade Ally/Service Provider network in Massachusetts, Connecticut, New Hampshire, Maine, and Rhode Island 

Other Responsibilities: 

• Develop and maintain relationships and partnerships with major local and national and regional distributors, suppliers, and 

• manufacturers to support their participation in the programs 

• Cultivate and develop new relationships and partnerships with trade allies and professional organizations to ensure program 

• awareness and adoption 

• Maintain strong ongoing communications with participants and other interested stakeholders to assess their needs and to 

• receive feedback on their experience with the program 

• Support the marketing and promotional messaging and contribute to the merchandising activities for energy efficient products with 

• key utility contracts 

• Demonstrate effective task prioritization and deadline/deliverable management skills 

What we need you to have (minimum qualifications):   

• A bachelor’s degree or equivalent experience 

• 2+ years of MS Office Applications (Word, PowerPoint, Outlook, Excel) experience 

• Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check