Senior Inbound Product Manager - MBA Intern

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

*Summer only, 12-week internship program*

We are looking for full-time MBA students to join our Product Management team at ServiceNow. As a Senior Product Manager, you will work on complex high-tech problems by undertaking research, designing and executing analysis, and helping frame and structure complex problems. You will work closely with other team members and stakeholders to accelerate our impact and directly contribute to our overall business strategy. This is an excellent opportunity if you are looking to get a taste of product at a high-growth enterprise software company!      

This is a rare opportunity to work in the Office of the President & COO of ServiceNow, supporting his high-visibility customer engagement team that focus on impactful customer engagement and accelerating sales opportunity through strategic executive engagement. This team is part of a broader team in the President’s office that oversees key strategic Product initiatives, enterprise business and operations planning, and customer engagement for executives. Half of this team work daily with the President & COO, and the other half work daily with SVPs of our biggest product lines. The capstone project of this internship is to review and recommend the best tools, and develop a roadmap for a revamp of the customer engagement team’s reporting dashboard to give them most accurate performance data to help them optimize their operations. This role will report to the Senior Manager, Customer Engagement.  

What You Get To Do In This Role

1. Customer Engagement Dashboard 2.0 & 3.0 Roadmapping
   • Own the roadmap building of Dashboard 2.0 and Dashboard 3.0
     • Understand the key metrics and develop any new ones necessary to help the team optimize in-quarter and forward looking quarter performance
     • Dig in the data and data sources to understand what we need and what we no longer need from beta version
     • Interview key stakeholders and understand how the company plan to change access and subscription of tools to help create the roadmap for Dashboard 2.0 and Dashboard 3.0
     • Understand the homegrown Engage! app’s current and future capabilities to determine if/when/how this team can migrate over to fully using the Engage! App
   • Support Customer Engagement manager and directors with monthly and quarterly reporting review preparation and analysis, which also helps to better understand how we use the dashboard and tools
   • Expected deliverables: We will expect a roadmap recommendation check point with the team lead, Senior Director of Strategic Product & Platform Operations, at mid point of the internship and a final roadmap read out at end point of the internship
2. Adhoc customer engagement team projects – TBD as needs arise - these can have high visibility with President & COO, and key Product GMs of ServiceNow
3. A key part of the internship experience is to learn about the work and culture of ServiceNow, so we want to ensure there is enough cross-team exposure (even if informal), team building activities and time to participate in interns and other office event