Marine Claims Manager - Transportation / Logistics (m/f/d)

 

Let’s care for tomorrow. 

Your ambitions.  Your dreams.  Your tomorrow 

 

Whether it’s aircraft, international business or offshore wind parks, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses.   

 

We are looking for a Marine Claims Manager – Transportation / Logistics.  This opportunity will be based in our O’Fallon, MO, Chicago, IL, Alpharetta, GA or New York, NY office. 

 

The Impact You Will Have : 

 

Reporting to the Director of Short Tail Claims, you will join the team as a Marine Claims Manager, who will: 

• Lead and manage Marine Claims Team that handles Transportation & Logistics claims. 

• Ensure claims handled within authority limits, and in line with AzC Claims Standards procedures and guidelines. 

• Utilize third party service providers to achieve economical results and to provide a high-quality service to all internal and external customers. 

• Develop and maintain strong relationships with brokers and clients. 

 

 

Some of your specific responsibilities could include: 

 

• Managing a team of Claims Specialists including training and mentoring of staff, managing technical referrals, and supporting Data Quality and Reporting initiative

• Oversight of investigations and reserving claims 

  • Review claim handler investigation of claims, including coverage determination and evaluation of loss exposures. 
  • Determine appropriate reserving levels. 
  • Select and direct independent external service providers (e.g., Loss Adjusters) 
  • Proactively discuss and review contentious, large and complex claims with fellow management and internal stakeholders to obtain opinions/feedback. 

• Oversight of claims processing and administration 

  •  Input and maintain accurate claims records for designated accounts, within appropriate AGC&S Claims administration systems. 
  • Manage timely production of management information reports (e.g., monthly major claims movements) and proactively identify loss trends. 

• Referrals and Compliance 

  • Ensure all claims handled within authority limits, and in line with AGCS Claims Standards procedures and guidelines. 
  • Refer cases outside of authority level, preparing referral documentation and materials as appropriate. 
  • Support establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters 
  • Undertake audits of external service providers as appropriate. 

• Market and Relationship Management 

  • Proactively support the acquisition of new business and retention of existing business (including client and broker negotiations where necessary). 
  • Positively represent AGCS externally to the market. 
  • Proactively drive involvement of functional areas in Claims handling process, e.g., Underwriting, Distribution, ARC, Operations. 
  • Develop and maintain strong relationships with key brokers and clients and other relevant stakeholders. 

 

What You’ll Bring to the Role 

 

• 5-7 years’ experience in specialized understanding of LOB products and portfolio with technical specialist knowledge. Management of systems (e.g., WINS, CLAWS, Global Genius).    

• Specialized understanding of regional/local LoB insurance markets and competitor landscape                   

• 5-7 years’ experience in specialized understanding of insurance related financial mechanisms and KPIs.                               

• 5-7 years’ experience in in-depth understanding of Claims Handling requirements as per internal and regulatory guidelines                 

• 5-7 years’ experience in understanding of reporting and evaluating Claims data for management purposes. 

• Managing people: Ability to lead and manage a team of claim handlers. Includes the ability to delegate tasks, steer team direction/goals, etc. 

• Recognized relationship building with brokers at peer group level and well established within local market. 

• Strong understanding of legal and regulatory framework  

• Products and Coverages: understanding in relevant products, wordings, terms and conditions and coverages. 

• Reinsurance and coinsurance: Robust understanding of coinsurance and reinsurance and application. 

• Litigation: Robust understanding of relevant legal pro