We anticipate the application window for this opening will close on - 23 Sep 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Diabetes Operating Unit & Our Purpose  

The Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it. We’re committed to meeting people with diabetes where they are in their journey, always with an aim to make their lives easier. Our portfolio of innovative solutions is designed to provide customers with greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease.  For more information, visit us at www.medtronic.com and www.medtronicdiabetes.com . 
 
As part of our separation from our parent company, Medtronic, we are building a standalone organization with leaders to enable strategic growth and operational excellence (link to press release Medtronic Diabetes intent to separate). We are creating a modern IT function to drive growth, customer impact, and digital innovation. To accelerate this journey, we are seeking a Senior Director, GTM CIO & AI-Driven Digital Transformation to lead IT for Marketing and Commercial while pioneering next-generation digital and AI solutions that reimagine customer engagement and business performance.

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 3 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. 

Job Summary

The Senior Director, GTM CIO & AI-Driven Digital Transformation is the senior IT business partner for Marketing and Commercial teams. This leader will own the strategy, architecture, roadmaps, delivery, and support for the GTM technology stack, while simultaneously leading a digital transformation agenda powered by AI and automation.

Core platforms include:

• CRM (Salesforce or equivalent)
• Digital commerce / e-commerce
• Customer Care, IVR, and Call Center technologies
• Marketing tech and automation platforms
• Regional/local GTM applications

Beyond platform ownership, this role will drive AI-first transformation — embedding intelligent automation, advanced analytics, and generative AI into sales, marketing, and service workflows. The goal: modernize legacy systems, enable data-driven decision-making, and create new digital experiences for customers, patients, and healthcare providers.

Key Responsibilities

Business Partnership & Transformation Leadership

• Act as the primary IT partner for Marketing and Commercial leadership.
• Translate business strategies into IT-enabled roadmaps, balancing foundational reliability with bold innovation.
• Champion a digital and AI transformation agenda, influencing priorities to deliver measurable growth, efficiency, and customer impact.
• Build trusted, executive-level partnerships with commercial stakeholders.

Technology & AI Strategy

• Own the vision, strategy, and architecture for GTM platforms (CRM, commerce, care, marketing).
• Design and implement an AI roadmap for customer engagement, personalization, campaign optimization, and call center automation.
• Partner with Enterprise Architecture to design scalable, AI-ready ecosystems and with Cybersecurity to ensure secure, compliant deployment of AI.
• Rationalize and modernize legacy/local applications, enabling agility and global consistency.

Execution & Delivery

• Lead delivery of commercial IT projects and AI-enabled initiatives, from business case to adoption.
• Establish KPIs, dashboards, and scorecards to measure outcomes (e.g., customer NPS, campaign ROI, call center efficiency).
• Drive agile experimentation cycles for AI pilots, scaling successes rapidly across GTM functions.
• Ensure effective global support for GTM applications, balancing speed, reliability, and innovation.