Customer Care Professional - Onsite

Our promise to you:

The Lighthouse Core Values are the very foundation on which we operate. These values are who we are and who we continually aspire to be:  Servant Leadership, Inclusion, Collaboration, Empowerment, and Excellence.

The community you'll be caring for

Lighthouse Works is a mission-driven, values-based organization that provides creative, competitive, and integrated employment opportunities for blind and visually impaired working-aged individuals. Our business lines deliver high-quality value to customers while at the same time creating exciting career opportunities for candidates who are visually impaired or blind. This position is an integral part of our Contact Center Services Team.

Our Customer Care Professionals are responsible for providing first-class customer service and completing all necessary data appropriately, accurately, and thoroughly.

Location

• Onsite: Monday–Friday 8:00 am – 5:30 pm
• Address: 2500 Kunze Ave. Orlando FL 32806

Campaign

• Florida Commerce

Compensation

• $14.00 - $14.50 per hour

Responsibilities

• Answers the telephone courteously and professionally, responding to calls, emails, etc., using customer-oriented etiquette
• Identifies customers' needs, clarifies information, researches every issue, and provides solutions.
• Handles and resolves customer questions and issues. Escalate to the next level if needed.
• Maintains and records proper and accurate documentation of all activities
• Maintains monthly performance expectations such as Average Calls Answered, Average Talk Time, Customer Satisfaction scores, and any other phone metric requirements
• Adheres to company and department policies and procedures.

Demonstrated Knowledge and Skills:

• Ability to maintain an atmosphere conducive to customer-friendly relations by providing memorable, courteous, friendly, and prompt customer service
• Bilingual (English/Spanish) communications skills helpful
• Ability to show courtesy and respect to all customers
• Ability to be a team player
• Ability to complete multiple tasks in a fast-paced environment
• Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues