Wire Supervisor, Payment Operations

General Purpose

The Payment Supervisor, in the Payment Operations department, oversees and assists with the daily operations of the assigned team and is responsible for managing, monitoring, and coordinating that team. 

Essential Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Expert knowledge of systems and duties in assigned area.
• Ensures that all team responsibilities are being efficiently and accurately performed.
• Sets goals for staff that are in alignment with department and bank-wide goals.
• Maintains knowledge of payment rules and compliance and communicates to appliable customers and bank staff.
• Responsible for providing quality training for assigned team within Payment Operations. This includes selecting the appropriate training materials, coordinating training programs with management, and delivering effective training, and follow-up.
• Escalates concerns and reports key risk areas to management.
• Ensures staffing is adequate for daily functions. 
• Assists with daily operational duties when needed, such as processing transactions and answering phones.
• Writes and maintains guidelines for the department processes and procedures.
• Assists with gathering information for audits and research.  
• Assists with project implementation as needed.
• Acts as a back-up and assists other supervisors in the Payment Operations department.
• Regular and reliable on-site attendance is required as an essential function of this job. 
• Performs other duties as assigned.

Supervisory Duties

• Develops staff by motivational coaching, training, and mentoring.
• Recommends, and may participate in, hiring, promotions, terminations, salary adjustments, and disciplinary actions.
• Directly responsible for training and review process for assigned specialist team.

Employees are held accountable for all duties of this job.

Job Qualifications

Knowledge, Skills, and Ability:

• Ability to make customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
• Expert knowledge of systems and duties completed by Payment Operations Specialists.
• Detail oriented with exceptional organizational skills.
• Ability to share technical expertise with team members and subordinates. 
• Ability to communicate and collaborate with team members to ensure superior results and team success. 
• Proficient knowledge of digital banking, payment systems, and software relevant to the Payment Operations department.
• High proficiency in the use of Adobe and Microsoft Excel, Word, and PowerPoint.
• Strong verbal and written communication skills.
• Strong understanding of regulatory and risk requirements.
• Ability to work independently with minimal supervision.
• Ability to deal with frequent changes, delays, or unexpected events.
• Demonstrated ability to resolve conflict in a calm manner, negotiate difficulties, and model and counsel team members regarding appropriate professional behavior.
• Ability to evaluate, prioritize, manage, and supervise workflow and personnel in a timely and efficient manner.
• Understands the importance of and ability to maintain confidential information.

Education or Formal Training:

• High School Diploma or General Education Diploma (GED) equivalent required.
• Bachelor's Degree or equivalent in business or a department related field is preferred. 
• Relevant certifications are preferred.
• Possession of, or ability to obtain, a valid State of Colorado Driver’s License required.

Experience:

• A minimum of two to three (2-3) years of experience within the Financial Services industry is preferred.   
• A minimum of one (1) year working in the Digital Banking environment or similar is preferred.
• A minimum of two (2) years of supervisory experience preferred.