Service Drive Lane Manager (Toyota Experience Preferred But Not Required)

Location: Dallas, TX (Onsite) | Type: Full Time | Salary Range:  $12,000 - 15,000

We are seeking a motivated and customer-focused Service Drive Lane Manager to join our dealership team. This individual will be responsible for overseeing the daily operations of the service drive, ensuring a smooth, efficient, and customer-friendly experience.

Key Responsibilities

• Oversee the service drive operations, ensuring efficiency and a professional customer experience.

• Greet customers promptly and ensure they are connected with the right advisor or service personnel.

• Monitor appointment scheduling, walk-ins, and vehicle check-in processes.

• Maintain high levels of CSI (Customer Satisfaction Index) scores.

• Work closely with the Service Manager to implement best practices and meet departmental goals.

• Assist in resolving customer concerns in a timely and professional manner.

• Train, coach, and develop service drive staff to ensure continuous improvement.

• Maintain a clean, organized, and welcoming service drive environment.

Qualifications

• Prior experience in automotive service operations or a dealership service department required.

• Strong leadership, communication, and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced, high-volume environment.

• Proven track record of delivering exceptional customer service.

• Knowledge of dealership management systems (DMS) is a plus.

• Valid driver’s license with a clean driving record.