Strategic Account Operations Specialist - East

Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. More than 3,500 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. 

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

Amplitude is a fast-growing B2B SaaS company committed to helping businesses Build Better Products. Our largest enterprise accounts are critical to our growth strategy, and we’re seeking a Strategic Account Operations Specialist to enable seamless coordination, operational efficiency, and strategic support across teams as we target, onboard, and maintain our most valuable client relationships.

As the Strategic Account Operations Specialist, you will be the linchpin for cross-functional collaboration between our enterprise sellers. Your focus will be on optimizing workflows, driving account strategy, and providing critical operational support for key sales and client success activities.

Key Responsibilities:

1. Collaboration and Coordination:
• Act as the central point of contact between and among our enterprise sellers (Sales, Solutions Engineering, Customer Success, and more) to ensure aligned communication and priorities across all enterprise account initiatives.
• Facilitate coordination during critical client lifecycle milestones (e.g., deal negotiations, onboarding, and implementation).
2. Account Team Reviews and Planning:
• Organize and facilitate regular account team reviews to ensure alignment on strategy, progress, and next steps.
• Support account planning by helping teams analyze opportunities, define objectives, and document actionable plans.
3. Prospecting Analysis:
• Provide insights and data-driven analysis on prospecting efforts to prioritize high-potential accounts and guide outreach strategies.
• Work closely with SDRs to ensure seamless handoffs and clear communication during the prospecting phase.
4. Metrics and Sales Play Support:
• Track, analyze, and report on sales metrics to inform decision-making and drive accountability.
• Support the development and execution of sales plays by providing operational and process guidance.
5. Quote Generation and Process Support:
• Collaborate with Account Executives and finance teams to ensure accurate and timely quote generation for enterprise accounts.
• Streamline quoting processes to reduce delays and improve client satisfaction.
6. Executive Business Review (EBR) Preparation:
• Partner with Sales and others to gather key metrics, insights, and updates for Executive Business Reviews.
• Ensure EBR materials are polished, comprehensive, and aligned with client and company objectives.
7. Onboarding and Client Success Coordination:
• Work with SEs to ensure smooth onboarding and implementation for new accounts.
• Support Sales in managing transitions from onboarding to long-term account maintenance.
8. Enablement and Process Improvement:
• Train and enable team members on tools, workflows, and best practices to enhance collaboration.
• Continuously evaluate and improve systems, processes, and tools to maximize efficiency and effectiveness.

At a minimum, you need to have:

• Experience: 3+ years in an operational or coordination role, ideally within B2B SaaS sales, account management, or customer success.
• Cross-functional Skills: Proven ability to collaborate with diverse roles, including sales, engineering, and support teams.
• Process Orientatio