Account Manager, Enterprise (West Coast - USA)

Department: Sales

Employment Type: Full Time

Location: Remote (West Coast USA)

Reporting To: Sarah Boden

Compensation: $118,000 - $130,000 / year

Description

We are hiring a new Account Manager to join our Growth team!
As an Account Manager, your responsibilities are:

• Drive revenue growth with our existing customers, through product and industry expertise
• Be a key contact for existing customers to ensure the customer’s ongoing customer satisfaction and retention of their business. 
• Develop and maintain strong customer relationships to understand customer’s needs to identify up-sell, cross-sell, and expansion opportunities and ensure contract renewals.
• Have a significant role in Spare's long-term growth and success!

Our Spare headquarters is located in Vancouver, BC, but this position is open to remote work options within the West Coast of the USA.
The salary provided is the base salary, while the total remuneration for this job also involves a variable commission and equity. Commissions are uncapped.

About the role

• Drive revenue growth with our existing customers, through product and industry expertise
• Establish yourself as a key contact to existing customers - along with Partner Success, to ensure customer satisfaction and retention of their business.
• Develop and maintain strong relationships to understand customers’ needs and close  up-sell, cross-sell, and expansion opportunities, and ensure contract renewals.
• Educate customers on current and new product features, benefits, and configuration options to optimize their use of Spare’s platform and products.
• Own account planning for customers and manage technical, operational and executive stakeholders at large transit agencies and operators.
• Provide weekly feedback & forecasting on all account activity, and demonstrate excellent CRM adoption for managing your pipeline and account plans.
• Work closely with champions and stakeholders to develop proposals and business cases for large scale deployments.
• Work closely with Marketing and Business Development team to develop account-based marketing and sales plans
• Build a deep understanding of Spare’s products and key markets, and maintain ongoing learning of new features and improvements
• Partner with and influence customers through thought leadership, industry best practices, and deep product knowledge 
• Share customer feedback with Product, Engineering and Partner Success teams.
• Frequently travel to visit customers on the West Coast

About you

• Located on the West Coast of the USA
• Experience in Transit Technology either through sales or direct agency experience (ideally 4+ years)
• Passion for and interest in Urban Planning and/or Transit (or correlated areas)
• Understanding of the transit industry and transit operations (knowledge of the types of transit systems, regulations, and funding structures, to effectively support our customers and users) 
• Excellent communication skills (verbal, written and presentation skills) with the ability to communicate effectively with a wide range of audiences in a personable way
• Availability to travel frequently within Canada and the USA, specifically on the West Coast 
  
  
  

It will be considered a plus:

• Academic background in Urban Planning, Environmental Science, Sociology, Sustainability, etc
• Experience in a transit tech company
• Experience in a transit agency

Don’t meet every single requirement? 
Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting.
At Spare, we are committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you don't believe you meet every single qualification outlined. We also do our best to respond to all applications we receive.

Benefits

• Purposeful work: Be a part of a mission-driven company that is solving real-world problems and improving the lives of people around the world.
• Growth Opportunities: Spare is growing fast and there is uncapped potential for rapid advancement of motivated high performers on our team! 🚀
• Market-competitive pay: We benchmark roles annually to attract and retain top talent. For Growth roles, we also offer a competitive commission/bonus structure that rewards strong performance. 
• Stock options: Enjoy the feeling of ownership. All Spartians are provided stock