Technical Support Engineer

Technical Support Engineer

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

HPE Technical Support Engineer

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office .

Job Description:

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

We’re solving the world’s most complex challenges, and our people are at the forefront of progress.

Our mission is to elevate secure access to empower a modern workplace where people and technology work in harmony.

Atmos is our cloud-native platform that artfully extends secure connectivity out to the user’s location through our 350 points of presence worldwide.

The security service edge (SSE) platform sits inline and inspects all traffic, seamlessly brokering connections based on identity and policy, while performing end-user experience monitoring.

Thus, IT leaders are empowered to make hybrid work simple, digital experience a competitive advantage, and can ensure business data remains protected.

There are a lot of security companies out there, but no one is doing what HPE is doing: giving our customers the ability to deliver the safest way to connect users to applications. As a result, we’re seeing phenomenal growth as some of the top companies in the world adopt our platform.

We have an amazing team that will work beside you to accomplish greatness.

Working at HPE, you’ll have the resources to develop your talent and creativity. Are you ready to unleash your potential?

At HPE we believe in bold moves, the power of “Yes we can”, and being a force for good. Our work thrives on differences, fueling creativity to give our customers all they deserve. But our work is far from over. We continuously push for better. We empower our team members to make an impact on our business and in the world while fostering a culture unconditionally inclusive. Whether you’re looking for an internship or to start your professional career, at HPE you’ll be in a position to create and collaborate on projects that challenge and inspire you.

ROLE AND RESPONSIBILITIES

Now more than ever, corporations need to move faster and adapt quickly to change. Through the Atmos platform, HPE brings the cloud experience to apps and data everywhere, enabling customers to adopt transformative technology faster and simplify their operations. At HPE, we believe our success is based on the success of our customers. The Technical Support Engineer, is a key person in the delivery of our Customer Success Program mission, “Helping Customers be Successful and Secure”. Our Technical Support Engineers are the first point of contact when a customer has encountered an issue with our service and monitor our cloud for issues. This person will have a mix of social intelligence and technical acumen aligned with customer environments and solutions architecture.

You’ll need to have a good understanding of the big picture and the commitment to communicate at the highest leadership levels with HPE’s key customers and partners. You’ll be expected to quickly become a trusted partner for customers and be their technical champion within HPE. As part of a global and diverse team, you’ll need to improvise both technically and in relationships while striving to contribute to the development of the team.

Primary job responsibilities:

Serve as a trusted advisor for the customer on HPE’s SSE Atmos offerings and being hyper-focused on driving consumed cloud revenue for the company.

• First point of contact for customer and partner technical issues
• Maintain case documentation and support playbooks.
• Creating and maintain the support documentation
• Interfacing with software engineering to help resolve complex issues
• Interface with cloud operatio