Assistant, Revenue Cycle Management

What Revenue Cycle Management (RCM) contributes to Cardinal Health

Practice Operations Management oversees the business and administrative operations of a medical practice.

Revenue Cycle Management manages a team focused on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patient’s account balance is zero. Directly supporting cCare, the largest private oncology practice in California, our experienced revenue cycle management specialists simplify and optimize the practice’s revenue cycle, from prior authorization through billing and collections.

What is expected of you and others at this level

• Acquires job skills and learns company policies and procedures to complete standard tasks

• Works on basic and routine assignments

• Selects correct processes from prescribed rules or guidelines

• Work is closely managed and follows detailed instructions

• Seeks regular guidance and advice from supervisor

Job Purpose:

The Refund Specialist is responsible for analyzing data to determine whether refunds are warranted based on contractual agreements and payments received. This role ensures accurate and timely processing of overpayments, working closely with internal teams to resolve credit balances and maintaining compliance with regulatory guidelines.

Essential Functions:

• Review EOBs and ensure allowances, adjustments, unallocated payments, and overpayments are posted correctly

• Review and resolve accounts with credit balances/request refunds and/or adjustments as necessary

• Generate reports to identify outstanding credit balances and prepare refund packages as necessary

• Process refunds and credit balances

• Identify account problems, patterns, and trends

• Assist with additional payment-related functions as necessary

• Assist and respond to reports in a professional manner

• Comply with state/federal regulations and adhere to HIPAA and PHI guidelines

• Communicate refund status with insurance companies

• Maintain refund tracking spreadsheet for all refund requests

• Follow up on requests submitted to ensure payment has been received

• Cross trained to perform other duties as assigned to meet business needs

Qualifications

• 0-2 years of experience, preferred

• High School Diploma, GED or equivalent work experience, preferred

• Prior experience in healthcare billing and/or payment posting preferred

• Strong understanding of EOBs and Electronic Remittance Advices (ERAs)

• Proficient in Microsoft Office Suite (Word, Excel, Outlook); comfortable navigating billing software and online systems

• 10-key by touch preferred

• Strong organizational and time-management skills; able to multitask effectively

• Customer service orientation with a professional demeanor

• High level of accountability, integrity, and adaptability

• Ability to maintain composure under pressure and meet deadlines

• Strong interpersonal skills and the ability to work across teams

• Self-motivated with demonstrated initiative and follow-through

• Excellent attention to detail and problem-solving skills

• Strong written and verbal communication skills

Anticipated hourly range: $21.00 – 23.43 USD Hourly

Bonus eligible: No

Application window anticipated to close: 9/25/25 *if interested in opportunity, please submit application as soon as possible.

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

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