Assistant Store Manager (HELE Palama | Full-Time)

HELE Assistant Store Manager

 

Salary Range: $21.00-$25.00 Hourly

$3.00 shift differential eligibility

Work Location: 1311 Palama St., Honolulu, HI 96817

 

The Opportunity:

• Howzit! We are Par Pacific Holdings, Inc., voted Ho’okela Awards 2024 Retail Team of the Year and ranked #1 for 2023 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue

• This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization
• Join our ohana -- we truly care for our employees and promote a close-knit atmosphere
• We welcome and encourage input from all employees, and you'll become part of a team that includes driven, creative thinking, and hardworking professionals who love to win

 

Primary Job Responsibilities:

Safety

• Maintain a safe work environment for employees and customers by setting safety as a priority 
• Ensure gas pumps, lot and store areas are clean and free of debris at all times
• Work with Safety Team and conduct monthly mandatory meetings and trainings 
• Report safety incidents in a timely manner and comply with safety policy, programs and processes 

 

Leadership and Personnel Management

• Train, develop, guide and evaluate employees to operate the store effectively and safely to provide superior customer service 
• Maintain a professional and supportive image among subordinates and supervisors 
• As back-up to Store Managers, prepare and submit all employee paperwork accurately and timely i.e. (performance appraisals, performance notices, new hire checklist, etc.) 
• Ensure that all employees receive continuous on-the-job and company required training to improve customer service performance and safety awareness 
• Motivate, provide feedback and share employee recognition to improve individual, team and store performance 
• As back-up to Store Manager, address employee performance and violation issues 
• Set and communicate performance expectations, and evaluate actual performance based on those expectations as extension of the Store Manager
• Develop potential employees through coaching and training so they are ready for promotion to the next level 
• Carry out all company policies 

 

Customer Service and Site Relationships

• Consistently provide prompt and courteous customer service, may be required to assist customers at the gas pump, and assists in resolving customer issues
• Accurately ring up all sales on POS system, comply with all cash handling procedures, and other payment types for products sold
• Develop positive and professional relationships with all customers, vendors and contractors
• Responsible for all cash, monies and inventory during shift
• As a top priority, develop and assign tasks appropriately to ensure that the store is clean, adequately stocked and organized for fast, convenient and professional service to customers   
• Ensure a friendly, welcoming and well-maintained store environment to provide customers with a buying experience that meets their expectation
• Monitor customer needs and expectations, and work with store employees to ensure those needs are met by promoting programs and ensuring suggestive selling
• Assist customers at the pump and in the store to find the desired product and operate equipment
• Actively solicit customer feedback via consistent personal interaction and engagement
• Ensure complaints are resolved quickly and sincerely to the customer's, vendor’s and contractor’s satisfaction
• Promote and ensure a safe, positive public image within the community 
• Promote and grow Kama’aina Rewards program  

 

Business and Management

• Plan and manager store activities to maximize operating profit 
• Monitor fuel sales volume and competitor pricing to assist the pricing analys