IT Operations Manager

Under the general direction of the CIO, provides technical oversight and management of technical services team supporting the EHR application team, Interfaces, Data extraction, consumption, ingestion, migration etc. This includes staff responsible for server operations, data conversion and interface, Epic technical management responsibilities and other duties as assigned. These positions may or may not report directly.  This position works collaboratively with EHR Executive Director and EPIC teams (both internal and external). 

Education – Bachelor’s degree in Information Technology, Health Care Informatics, or related field or equivalent combination of education and experience is required.

Experience – Three to Five years of progressively responsible IT experience with a demonstrated track record of project execution and program management. Experience with EPIC preferred. Experience in workflow analysis and design, process improvement, or human centered design is preferred. Experience managing vendors in the healthcare IT space is ideal.  

Licensure/Certification – EPIC, PMP, or similar certification preferred.  

Knowledge/Skills/Abilities – Excellent verbal and written communication skills, proven success with managing multiple projects and experience in process management or continuous improvement. Must have proficiency with MS Office applications and the proven ability to execute multi-Platform Integrated Solutions (HL7 Standards). Strong leadership and communication skills.  Ability to communicate with both application and technical team members.  Process and detail oriented. Assertive and able to hold team members accountable for following established policy and procedure.  Strong organizational skills.  Advanced skill with spreadsheets, database and application development strongly preferred.

Caring for Our Team
We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the first day of the month following 30 days of employment, along with life insurance, short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Strength Through Diversity 

Meritus Health believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Meritus Health, and we expect a record of achievement and advancement as we meet our mission.

Our commitment to equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to create joy at work and reach their potential.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.