Customer Service Representative / Developer Support (On-Site)

Job Title:

Customer Service Representative / Developer Support (On-Site)

Job Description

Customer Service Representative / Developer Support (On-Site) answers general questions regarding the Developer Program enrollment process, account management inquiries, resolving errors in the Developer Admin Tool or that occur during app development and testing, and helping to navigate Worldwide Developer Community (WWDC) inquiries. (Military veterans encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Developer Support Representative position at Concentrix is just the right place for you!

As a Customer Service Representative / Developer Support, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. 

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative / Developer Support at Concentrix, you will:

• Provide expert support for developer needs and relations using available tools & resources.
• Help developers resolve minor technical issues. 
• Maintain and own ongoing contact needs via phone, email, text & video. 
• Deliver expert customer experiences…with a smile

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative / Developer Support (On-Site) role include:

• 18 years or older with a High School Diploma or GED, with preference of college degree work.
• Minimum 2 years' experience supporting customers via a combination of phone, email, &/or chat.
• Live within 35 miles of the site and be able to work your full shift in the office.
• You will utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills.
• Your ability to communicate effectively and professionally will be a key need in this position and these skills will be reviewed from start to finish throughout your application and hiring process.

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with: 

• The base salary range for this position is $18.90- $23.63/hr., plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement