Sr UX Researcher

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Our Team

The DEMS team (Digital Evidence Management Systems) builds tools that support the full lifecycle of digital evidence: collection, management, analysis, redaction, and sharing. Our work empowers users to manage high-stakes content with accuracy, efficiency, and trust. By deeply understanding user needs, we build experiences that enhance public safety and strengthen community relationships.
This is a rare opportunity to lead impactful research that shapes the future of justice technology.

As a UX Researcher on the DEMS (Digital Evidence Management Systems) team, you’ll shape critical tools used by law enforcement and justice partners to manage and share evidence. This is a high-impact role in a mission-driven environment— ideal for someone ready to own research strategy, drive change, and grow in a collaborative, user-centered culture.

About the Role

We’re looking for a driven, curious, and collaborative Senior UX Researcher to lead research within our DEMS pillar. You’ll uncover insights that guide product strategy and influence decisions across design, product, and engineering. This role is ideal for someone who thrives in complexity, enjoys mixed-methods research, and is passionate about building systems that truly serve end users.

What You’ll Do

Location: Work from home as much as you want, live nearby our awesome Seattle R&D Hub so you can easily collab in-person when it’s helpful and be an active part of our vibrant Axon culture.
Reports To: Director of Product Design, DEMS
Direct Reports: None

• Lead and execute end-to-end UX research using mixed methods (qualitative and quantitative).
• Collaborate with cross-functional teams—product, design, engineering—to align research efforts with business goals.
• Design and conduct studies including interviews, usability testing, fieldwork, surveys, and experiments.
• Synthesize insights into compelling deliverables such as journey maps, personas, and executive-ready reports.
• Translate complex research findings into clear, actionable insights and deliverables
• Present findings to stakeholders and influence decisions with evidence-backed recommendations.
• Champion a user-centered culture and elevate the quality and rigor of research across the DEMS pillar and Axon at large.
• Advocate for the voice of the user and a research-driven approach to product development.
• Stay current with UX research trends, tools, and methodologies.

What You Bring

• 6+ years of experience in UX research or a related applied research role in fast-paced, iterative product development environments.
• Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, or related field.
• Proficiency in a broad range of research methods, a strong grasp of mixed methods approaches and when to apply them.
• Demonstrated experience conducting research independently—planning, recruiting, executing, analyzing, and sharing results.
• Experience shaping product strategy through user research, particularly in ambiguous or early-stage product areas.
• Proven ability to influence cross-functional partners and drive user-centered outcomes.
• Experience working with complex stakeholder environments, including cross-functional collaboration with engineers, designers, and product managers.
• Strong communication and storytelling skills for both technical and non-technical audiences.
• Comfortable conducting both in-person and remote studies.
• Familiarity with tools like Dovetail, Qualtrics, Figma, UserTesting, Lookback, Maze, or similar platforms is a plus.
• Proficiency in data analysis tools or platforms (e.g., SPSS, R, Excel, Qualtrics, UserTesting, Dovetail, etc.).

Bonus If You Have

• Experience in public safety, legal tech, government, or highly regulated environments.
• Comfort working in zero-to-one or early product development spaces.
• Basic proficiency in data analysis, statistics, or too