Order Management Analyst (Home Appliances Regional)

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone.  

Key Responsibilities

• Monitor Operations: Oversee day-to-day operations and departmental reporting, focusing on incoming orders.
• Order Processing: Collaborate with the CNS order management team to enter, edit, and expedite purchase orders.
• Manage Requests: Handle RAD and warehouse change requests.
• Issue Resolution: Ensure timely resolution of issues, verifying that all concerns are properly addressed and not overlooked.
• Data Integrity: Maintain accuracy and consistency in customer account assignments, new customers, warehouse fulfillment, and model mapping.
• Reporting & Analysis: Conduct reporting and analysis on open and aged orders, customer pickup requests, credit and billing issues, freight forward requests, lost and missing products, and return/RA monitoring.
• Task Completion: Ensure all tasks assigned to the 3rd-party team are completed on time and within defined SLAs.
• Audit Processes: Regularly audit task execution to ensure compliance with SOPs.
• Escalation Management: Act as the escalation point for unresolved issues, coordinating with internal and external stakeholders.
• Process Improvement: Identify inefficiencies or bottlenecks in workflows and implement improvements using automation, lean practices, or system enhancements.
• KPI Tracking: Define measurable KPIs, generate and review performance reports, and ensure alignment with business objectives.
• Cross-Functional Collaboration: Work with internal departments to address cross-functional challenges and integrate tools and technology.
• Training & Support: Conduct training sessions, maintain documentation, and establish a feedback loop for continuous improvement.
• Direct Shipments: Monitor container diversions and ensure smooth redirection to domestic facilities or retailers.

 

Required Qualifications

• Proficiency in Microsoft Excel, including pivot tables and basic formulas.
• Strong analytical, verbal, and written communication skills.
• Strong problem-solving skills and attention to detail.

Preferred Qualifications

• 5+ years of experience with order management systems or ERP / SAP software.
• Minimum 3 years of functional experience within supply chain and logistics processes.
• Ability to work effectively in a fast-paced environment.

 

Location and Work Arrangement

• This is a 5 day in-office position at Englewood Cliffs, NJ.
• Able to work extended working hours for urgent matters as well as End of Month as needed.

 

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Recruiting Range$75,000—$85,000 USD

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.  
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social,