Customer Success Specialist - with German

<p><strong>About Us</strong></p> <p>Diligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization.</p><p><strong>Position Overview</strong></p> <p>Diligent is looking for a collaborative individual to support our rapidly growing Customer Success and Services teams across EMEA and APAC. The Customer Success Specialist will play an instrumental role in supporting the Services and Customer Success functions by providing strong administrative and implementation support to our team and clients. </p> <p>Our team are highly focused on achieving goals and delivering results, we’re passionate about growing individuals and pathing the way for a successful career. If you’re an ambitious team player with a keen eye for detail and a proactive approach, this is the perfect role for you.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Supporting Services and Customer Success Teams with first level technical support during and after the implementation</li> <li>Exceptional written and verbal communication skills in English are required, and advanced to fluent level in German. </li> <li>Assist with highly sensitive requests or issue escalations as needed.</li> <li>Fulfilling service desk requests as they arise.Providing support and password resets for clients. </li> <li>Populate, update and manage client sites, running reports from the CRM system.</li> <li>Daily data entry and administration support to the team. Daily use of our CRM system (previous knowledge of Salesforce is beneficial).</li> </ul> <p><strong>Required Experience/Skills:</strong></p> <ul> <li>Previous experience in administrative work</li> <li>High energy, positive attitude and passionate about providing excellent customer service</li> <li>Process driven, and enjoys process improvement. </li> <li>Excellent written and verbal skills</li> <li>Good working knowledge of excel</li> <li>Ability to work in a team as well as a self-starter basis</li> </ul><p><strong>What Diligent Offers You</strong> </p> <ul> <li><strong>Creativity is ingrained in our culture.</strong> We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients</li> <li><strong>We care about our people. </strong>Diligent offers a flexible work environment, competitive vacation policy and meeting-free days across the company. We care about our team’s health and wellness and even offer a quarterly health club reimbursement!</li> <li><strong>We have teams all over the world</strong>. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, and Sydney.</li> <li><strong>Diversity is important to us.</strong> Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.</li> </ul> <p>Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. </p> <p>Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. </p> <p> </p> <p>We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's <a href="https://www.diligent.com/company/eeo-policy/">EEO Policy</a> and <a href="https://www.diligent.com/-/media/project/diligent/master/eeo-is-the-law-poster-eeocselfprintposter-and-ofccp-supplement-from-20170719.pdf?rev=96fafda8-f51d-44b6-a380-9af42898f526&amp;hash=614AE342F4AB51A091EA3E15F84F7E49">