Senior Benefits Specialist

COMPANY OVERVIEW 

Moss is a national privately held construction firm providing innovative solutions resulting in award-winning projects. With regional offices across the United States, Moss focuses on construction management, solar EPC, and design-build. The company’s diverse portfolio encompasses a wide range of sectors, including luxury high-rise residential, landmark mixed-use developments, hospitality, K-12 and higher education, justice, solar energy and battery storage, and sports. Moss is ranked by Engineering News-Record as the nation’s top solar contractor and one of the top 50 general contractors. Moss prides itself on a strong entrepreneurial culture that honors safety, quality, client engagement, and employee development. Its employees consistently rank Moss as one of the best places to work.

POSITION SCOPE AND ORGANIZATIONAL IMPACT 

Moss’ Senior Benefits Specialist will play a crucial role in ensuring the effective administration and utilization of employee benefit programs with a focus on end user support. This position requires a combination of expertise in benefits administration, excellent communication skills, and a commitment to enhancing employee well-being through comprehensive support for benefit plans, enrollments, communications, and wellness initiatives. 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES 

• Act as primary point of contact for employee benefit inquiries, providing guidance and support, and escalating issues to internal stakeholders and/or carriers as needed 

• Partner with Benefits team in the day-to-day administration of a company benefit plans, including, but not limited to, health insurance, retirement plans, and other voluntary benefits 

• Ensure compliance with regulatory, benefit plan, and Company policy requirements 

• Process qualified medical support orders (QMSCO), qualifying life events, and other employee-specific, benefit-related transactions in Workday 

• Assist in reconciling and processing insurance invoices and integration issues 

• Resolve and redirect Help Desk tickets in accordance with established service level agreements (SLAs) 

• Provide timely and accurate information to employees regarding claim inquiries, policy clarifications, COBRA, and dispute resolutions 

• Partner with Benefits team to facilitate, and continuously improve, the benefits portion of new hire orientation and the onboarding experience for new hires 

• Assist with enrolling new hires, employees undergoing qualifying life events, and all employees during annual open enrollment 

• Support employees, their supervisors, and the broader HR team on LOA administration by managing documentation, educating on regulations and Company policy, and following up with employees as needed 

• Manage reintegration process for employees returning from LOA, in partnership with broader HR team and supervisors 

• Advises managers and employees on concurrent LOA types, Company paid time off, worker’s compensation, and disability benefits 

• Preserves confidentiality of employee medical documentation and fi