Principal Customer Education Specialist

Additional Location(s): US-MN-Maple Grove

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       

About the role:

This individual will assist in the development and implementation of educational programs and tools to support customer-facing Medical Education for BSC Coronary Therapies customers.

 

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.

 

Relocation assistance is not available for this position at this time.

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

 

Your responsibilities will include:

• Develops the approach, scope and operational plan for strategic Medical Education meetings & events. Produces meetings & events following established guidelines, processes and tools, in collaboration with functional/business leadership and cross-functional partners.
• Coordinates the planning and delivery of Medical Education customer training or research programs including in-person, virtual, observation, live broadcast and/or local dinner programs. Includes communication with customers to coordinate logistics for their participation in the event (e.g., hotel, transportation, schedule) and management of all aspects of registration including invitations, travel, and hotel accommodations to ensure that logistics are effectively managed for all participants and faculty.
• Communicates proactively to all stakeholders, managing expectations, timelines and logistics.
• Ensure compliance adherence by completing, tracking, and documenting all HCP contract and payments, spend reporting, vendor payments, and internal requirements.
• Possesses technical aptitude and basic knowledge of BSC interventional cardiology products and systems. Develops a solid understanding of products and market.
• Acquires, maintains, and transports equipment used for hands-on customer training and education is present and functional at Med Ed programs as well as national symposia.
• Attends events to ensure that details associated with hands-on equipment, participants, lodging, faculty, and agendas are attended to and that problems are corrected.
• Works closely with Medical Education Strategists and Medical/Scientific Affairs to develop and execute programs and ensure compliance in all our training processes.
• Acquires and maintains knowledge of meeting & event industry trends and best-in-class practices as related to responsibilities.

 

Required qualifications: 

• Bachelor’s degree
• A minimum of 7 years of experience in mid to large scale event management and/or training programs
• Strong program management and organization skills
• Strong communicator and collaborator
• Must be able to work autonomously on multiple projects at one time
• Comfortable developing and maintaining relationships with physician customers and field reps
• Lead development of new processes and adjust practices as needed to meet business or team needs
• Experience with training in the medical device industry or other highly regulated environments.
• Technical aptitude and ability to think strategically with appetite for innovation and continuous learning
• Ability to travel 20%

 

Preferred qualifications:

• Knowledge of MS Office Suite, SalesForce.com, Concur, CVENT or similar event management software
• Knowledge of Interventional Cardiology products

 

 

 

 

Requisition ID: 613104

Minimum Salary: $99100 

Maximum Salary: $188300 

 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among ot