Ransburg Member Service Representative

MINIMUM QUALIFICATIONS

• At least 16 years of age
• High school diploma or equivalent preferred
• Basic member service skills and telephone etiquette
• Data entry skills and basic computer proficiency using standard word processing
• Ability to learn and use YMCA software programs
• Math and calculator proficiency
• Knowledge of filing and basic office procedures and the ability to use the copier and fax machine
• Obtain and maintain required training (refer to YMCA Training Plan) and demonstrate YMCA Leadership Competencies for the Member Services Representative I position.

PHYSICAL/MENTAL REQUIREMENTS & WORKING CONDITIONS

1. Ability to stand for extended periods of time
2. Ability to sit, walk, kneel, balance, reach, push and pull
3. Ability to climb stairs (depending on the facility)
4. Ability to lift and carry up to 40 lbs.
5. Ability to use close and distant vision
6. Ability to establish and maintain positive relationships with staff, parents, program participants, the general public and overall work effectively on a team
7. Ability to work as a team member and possess the core values that meet the YMCA mission
8. Ability to maintain confidentiality regarding personal information on children, family and YMCA staff
9. Ability to work in a variety of environments, specifically those fast-paced and subject to noise
10. Ability to concentrate and work under time constraints, even when distracted by noise and activity
11. Occasional exposure to heat, cold, water, dirt and dust
12. Ability to listen and communicate (verbally) with members and staff effectively
13. Ability to alphabetize, read and write
14. Ability to prioritize, analyze, reason, solve problems, make sound judgment, draw conclusions, make decisions and occasional negotiate
15. Ability to follow instructions, give directions/train others and occasionally lead/direct activities
16. Must display attention to detail, resourcefulness, and adaptability.
17. Ability to observe and promote safety and security procedures
18. Ability to physically and mentally respond to emergencies and administer First Aid effectively

ESSENTIAL FUNCTIONS

1. Provide safe environment for all participants, volunteers and staff and may aid staff and members during emergencies.
2. Greet members with a smile and represent the four core values of respect, responsibility, honesty and caring.
3. Process program registrations, payments and credit requests for members and participants.
4. May assist with giving presentations to prospective members.
5. May process memberships (paperwork and postings).
6. May create membership photo IDs and issue temporary cards as needed.
7. May make wellness and massage appointments.
8. Answer phone calls and give accurate information regarding the Branch programs and/or membership.
9. Check opening and closing cash drawer for proper amount and denominations.
10. May balance funds and receipts after each shift.
11. Document any concerns voiced by members.
12. Keep brochure rack filled with schedules and other flyers.
13. Record accident reports, properly completing all forms required.
14. Communicate with the Director of Business/Administrative Services with computer concerns.
15. May check daily changes/updates. Check personal mailbox.
16. Communicate with other directors on changes (such as scheduling or cancelling) or updates to programs.

NON-ESSENTIAL FUNCTIONS

1. Attend all staff meetings and training associated with the Member Services Program.
2. Assist with other projects or activities as needed.

MEMBER INVOLVEMENT

1. Be informed and up-to-date on the latest developments in your field.
2. Understand, demonstrate and promote the Mission and Core Values of the YMCA.
3. Recommend and acquaint members with other YMCA programs and benefits.
4. Develop relationships that promote the building of small communities.
5. Support our annual campaign by inviting members to participate.
6. Be informed about volunteer opportunities and be able to articulate the role and importance of volunteers.
7. Provide an environment in which valuing diversity is encouraged and the 40 Developmental Assets can be built and emphasized.

EXPECTED RESULTS

The effectiveness of performance in this po