Senior Analyst, Business Process Effectiveness

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Plays a crucial role in the Contingent Labor Governance committee, leading cross-functional initiatives and processes. This position is integral to managing contingent labor dashboards, overseeing special projects, and expanding the Vendor Management System (VMS) to include our international businesses. The focus is on supporting governance processes, collaborating with senior management for strategic initiatives, and ensuring alignment between technology solutions and business requirements. The role involves documenting business requirements, analyzing current and future state business processes, developing scalable processes, and contributing to system configuration. This individual will actively engages with cross-functional teams, conducts assessments of business processes, and provide valuable insights for process improvements and system enhancements.

Job Description

Core Responsibilities

• Manage the contingent labor governance process.
• Support senior management for business analysis and strategic initiatives.
• Collaborate with technology owners and business stakeholders to identify business requirements and ensure alignment for assigned functions and projects.
• Document business requirements in the form of user cases and user stories.
• Analyze existing and future business process flows for comprehensive understanding.
• Develop scalable processes aligned with the Company's architecture vision.
• Deconstruct technical concepts and metrics to facilitate process development.
• Contribute to system configuration and development to assess benefits and impact.
• Conduct data analysis to identify completeness and accuracy gaps, providing insights and recommendations.
• Assist in systems rollout, training, and communication.
• Complete assessments of business processes, including problem statements, process flows, gap analyses, and solution recommendations.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Additional Skills:

• Proficiency in large dataset analysis (strongly preferred)
• Prior experience with Workday (strongly preferred).
• Prior experience with VNDLY or a Vendor Management System (preferred).
• Consulting or large project experience (preferred).
• Advanced skills in Alteryx, Tableau, and/or Smartsheet (preferred).
• Advanced skills in Microsoft Excel and PowerPoint (preferred).

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

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