Field Service Technician

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. 
Secur-Serv is headquartered in Omaha, NE, and services our customers throughout the continental United States and Canada.

Why Secur-Serv?
Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

• Company car that is available for personal use
• Paid Training
• We have a generous benefits package for our regular full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.  
• Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.  
• Participate in our wellness program to improve your health and earn a discount on your health insurance premiums. 
• Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
• Utilize our company-paid LinkedIn Learning subscription or certification programs to develop your skills and advance your career.
   

• Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements. 
• Manages preventative maintenance schedule in a timely and efficient manner. 
• Assists other territories and technicians as needed which may include travel to other metropolitan areas. 
• Takes ownership of meeting customers’ business needs. 
• Coordinates activities and seeks assistance from technical support when appropriate.
• Provides updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication. 
• Manages parts inventory in accordance with established guidelines. 
• Submits required paperwork in a timely, efficient, and complete manner. 
• May be asked to train new technicians in an on-the-job manner. 
   

• Two or more years related experience and/or training.
  • Secur-Serv provides training at the office in Omaha, NE, along with, access to a database of manuals and depot support personnel to call if additional support is needed.
• Able to successfully attend training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments.
• Valid and current state Driver's License.
• Self-motivated and able to work effectively under minimal supervision.
• Knowledge/Skills/Abilities:
  • Ability to diagnose equipment operational errors and product failures.
  • Must be able to problem solve, think analytically and be attentive to detail.
  • Good verbal communication skills for interaction with customers.
• Physical Demands:
  • Regularly required