Regional Customer Desk with Italian

<p><strong>Push boundaries. Explore ideas. Reshape tomorrow. Join Garrett and grow your career while helping top vehicle brands accelerate towards a cleaner, safer, and smarter future.</strong></p> <p> </p> <p><strong>Garrett is a cutting -edge technology leader delivering differentiated solutions for emission reduction and energy efficiency. We are passionate about innovating for mobility and beyond. With a nearly 70-year legacy, we serve customer worldwide with passenger vehicle, commercial vehicle, aftermarket replacement, and performance enhancement solutions.</strong></p> <p> </p> <p><strong>Join Our Team as a Customer Desk Specialist with Italian!</strong></p> <p>The Customer Desk Specialist acts as the main logistics interface between the plant's supply chain organization and customers. They provide necessary information promptly and professionally, manage demand/orders, and execute shipment plans efficiently to meet customer demands while following internal processes.</p> <p> </p> <p><strong>What You’ll Do:</strong></p> <p><strong>Order Management</strong>: Integrate customer orders and forecasts into SAP, including new or transferred orders. Check weekly customer demand against capacity and communicate any deviations internally.</p> <p><strong>Demand Forecasting</strong>: Monitor and analyze demand forecasts, implement corrective actions to improve accuracy, and follow specific instructions for demand arbitration.</p> <p><strong>Logistics Interface</strong>: Serve as the daily logistics contact between the plant and customers, ensuring compliance with delivery plans, following up on delayed deliveries, and optimizing special shipments.</p> <p><strong>Complaint Handling</strong>: Address logistic complaints, implement improvement actions, and ensure closure of logistics claims.</p> <p><strong>Performance Monitoring</strong>: Monitor and report delivery performance, manage daily/weekly verification and follow-up on recovery plans, and define actions to improve performance.</p> <p><strong>Customer Relationship</strong>: Manage customer relationships, handle communication, follow customer-specific requirements, and monitor customer satisfaction to define improvement actions.</p> <p><strong>Collaboration</strong>: Work with production planning and logistics departments to ensure timely deliveries, participate in meetings, and support production transfers and new standards.</p> <p><strong>Administrative Tasks</strong>: Operate planning tools and SAP, adjust references internally, track and update re-invoicing costs, and provide proof of delivery as needed. Support internal/external audits and fulfill other tasks assigned by the manager.</p> <p> </p> <p><strong>What We Need:</strong></p> <p><strong>Education</strong>: Bachelor's degree in Business Administration, Engineering, or related fields.</p> <p><strong>Experience</strong>:</p> <p>3+ years in multinational companies</p> <p>2+ years in supply chain</p> <p>2+ years in customer management.</p> <p><strong>Skills</strong>: Excellent communication skills in English and Italian, both technical and non-technical. Strong computer and organizational skills. Analytical and problem-solving abilities. Proficiency in SAP.</p> <p> </p> <p><strong>BENEFITS</strong></p> <p>Meal tickets</p> <p>13th salary</p> <p>Private medical insurance</p> <p>A fixed monthly amount received on the Benefits platform with which you can choose from services such as:</p> <p>Extended health insurance for employees and dependents</p> <p>Dental care</p> <p>Online and offsite shopping discounts</p> <p>Private pension</p> <p>Vacation vouchers</p> <p>Transportation: Metrorex/STB monthly subscriptions or Fuel card</p> <p>Access to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theater etc.)</p> <p><strong>LEARN &amp; DEVELOP</strong></p> <p>Extensive online and on-site training programs</p> <p>Support for Green Belt Six Sigma Certification</p> <p>Peer2Peer Training program: learn and teach one another, offer advice, and engage</p> <p>Career growth &amp; promotion opportunities</p> <p>International work environment</p> <p><strong>RELAX &amp; WELL-BEING</strong></p> <p>Friendly working environment, alongside talented and dedicated people</p> <p>Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)</p> <p>26 vacation days per year for all our employees</p> <p><br/> </p>