Service Delivery Manager

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Experience in managing policies, procedures and best practices;
• Experience in the world of Acquiring and Digital Payments;
• Ability to govern and coordinate document framework review activities;
• Ability to prepare deliverables and presentations to the WL Group;
• Relational and organizational skills and management of working groups;
• Motivation within the ability to adapt to a highly evolving context with potential changes in priorities in daily activities and attention to detail/orient to the result;
• Good communication skills, written and oral, in Italian and English (at least basic);
• Ability to write / summarize results and prepare deliverable packages;
• Competence with productivity tools, like MS Word, Excel, PowerPoint; Adobe Acrobat reader;
• Strong leadership, planning, coordination, organization, time-management abilities;
• Strong sense of responsibility and mutual respect;
• Analytical skills, prioritization of activities, problem solving;
• Ability to manage concurrent tasks and time/SLA;
• ITIL and COBIT certifications appreciated;
• Degree in Engineering or STEM (science, technology, engineering and mathematics);
• At least 8-10 years of work experience.