Technology/Delivery Specialist - Lexus of Seattle

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Lexus of Seattle is looking for a Vehicle Delivery Specialist/Technology Specialist to join their team!

What will you do?

The Vehicle Delivery Specialist/Tech Specialist will focus on educating customers on the latest and greatest technology in their new car.  After the sale of the car, the Delivery Specialist will meet with the client to answer all questions in regards to operation of their vehicle.  They will make follow-up calls after the purchase to ensure customer satisfaction. 

• Maintain a complete understanding of all technological aspects of vehicles

• Communicate effective, efficiently and timely to all guests

• Inspect each vehicle being delivered to ensure exemplary customer service and a seamless delivery process

• Thoroughly complete all associate paperwork with the delivery

• Maintain a professional image in appearance, words and actions

What are you looking for?

• Must have a valid driver’s license with excellent driving record

• 2-5+ years of customer service experience

• Must maintain a complete understanding of all technological aspects of vehicles

• Communicate effective, efficiently and timely to all guests

• Follow-up with customers in a timely manner and schedule initial service appointment

• Have the ability to explain all features on the vehicles (personal settings, navigation, Bluetooth and garage door pairing), the loaner vehicle process, warranty features, roadside assistance and maintenance schedules

• Introduce customers to the service department team and assist with any follow-up questions

#LI-SS3

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and tem