Patient Accounts Supervisor, Patient Accounts, 40-Hours, Days, Hybrid

Overview

You Matter Here! Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter! 

 

Hours: 40-Hours, Days, Hybrid

 

$26.66 - $35.18

 

We are committed to equitable and transparent compensation practices. The salary range for this position reflects our good-faith estimate of base pay at the time of posting. Final compensation will be determined based on a variety of factors, including relevant experience, skills, qualifications, and internal equity. We regularly review our compensation structures to ensure fairness and consistency across our organization. 

Job Summary:

Supervises and coordinates the day-to-day billing and follow-up team responsible for billing and follow-up on government and commercial accounts and related activities within the Hospital revenue operations at Heywood Healthcare. Motivates staff to achieve the highest levels to meet the organization goals for customer service, operational and financial performance.  This position reports directly to the Manager of Coding and Patient Accounts

Responsibilities

Essential Functions

• Knows, understands, incorporates, and demonstrates the Heywood Healthcare Mission, Vision, and Values in behaviors, practices, and decisions.
• Provides hands-on supervision of daily activities and workflows of the billing and follow-up team handling billing and follow-up of government and commercial accounts in order to achieve optimal area performance and colleague productivity goals as part of the revenue cycle process
• Provides supervision and coordination of assigned tasks of billing and follow-up colleagues handling government and commercial accounts.  Responsible for understanding complexities involved in supporting denials operational activities spanning multiple states, regional health ministries, payer environments, and technologies to supervise colleagues accordingly
• Monitors timeliness of claims billed, paid/settled, and reviews documentation in appropriate system(s).
• Ensures colleagues carry out duties and responsibilities in an effective manner, which in turn promotes maximized reimbursement based upon services delivered.
• Identifies and implements solutions to problems and issues affecting accurate billing and follow-up activities.
• Focuses efforts of colleagues on proactive practices, which includes contacting payors directly for payments due on accounts and reviewing and responding to all mail correspondence in a timely and efficient manner.
• Identifies and participates in continuous quality improvement initiatives across the Patient Accounting team and other functional areas in order to streamline processes.
• Participates in the redesign of billing processes and systems to improve service, data integrity, and staff productivity/quality to achieve departmental goals and process outcomes.
• Reviews and track trends of the billing and follow-up process and makes recommendations for problem and issue resolutions based upon colleague findings; reports findings to Patient Accounting leadership.
• Prepares service level metrics and explanatory summaries for the Manager and Director of Patient Accounting andother Heywood leadership.
• Evaluates potential new colleagues and makes recommendations for hiring.
• Assists with identifying training needs and coordinating with department trainer to develop and conduct trainingprograms, including on-the-job training.
• Assists with establishing performance standards for billing and follow-up colleagues. Monitors and tracks colleague activities against established performance standards and provides immediate feedback to achieve performanceimprovement.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Standards of Behavior, CARE Values and Always Behaviors, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Statement of Other Functions

This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.

 

Functional Demands

Physical Requirements

Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).

Qualifications