Senior Specialist, Account Management

Company Description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

Checkout.com is actively looking for a strategic-thinking, resourceful and highly driven Senior Specialist, Account Management to nurture and maintain long-term relationships with our Enterprise merchants and partners. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant post integration process. You will act as the voice of our product and ambassador of our brand, acting as a trusted advisor and strategic partner to our merchants. Key for success here will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition.

The ideal candidate is an independent, hard-working individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a growing, fast-paced, start-up company and contribute to crafting its future, this is the role for you to make a difference.

How you’ll make an impact

• Crafting merchant specific account development plans focusing on revenue generation
• Building high touch, consultative and positive relationships with our merchants through regular and open communications
• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
• Analyze merchant’s performance and provide recommendations to improve the payment flow /revenue
• Focusing on exceeding strategic and financial targets of our merchants by analyzing active payment products, transaction volumes, and service levels
• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs
• Collaborating with various teams across the company (e.g. Sales, Legal, Integration, Support to ensure an outstanding merchant experience
   

Qualifications

• Proven experience in a B2B Account Management, Relationship Management or a commercially focused Customer Success role in the FinTech and/or Payments industry
• A strategic problem solver with excellent project management skills
• Good knowledge of today’s major e commerce and payments technologies, players and major future trends
• Customer driven and able to establish robust relationships with assigned customer base
• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently
• Proven consultative sales abilities and proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing all levels within an external organization
   

Additional Information

New York City law requires Checkout.com to include in job postings a reasonable estimated salary range for this position. However, final salaries may vary subject to several factors, such as a candidate’s level, relevant experience, qualifications, skills and proficiency for the role. Please note that this information is provided for those in New York City only, and this role is open to candidates outside of New York City as well.
For regular full-time employees in New York City, the estimated base salary for this role is  $94,000 - $110,000 yr.
Account Management Commission: Additionally, this role is eligible to earn uncapped commission.

Our competitive salaries are just one component of Checkout.com’s total compensation package. Additional benefits include: health, vision, dental insurance, 401k, vacation and sick and safe time, learning days and volunteer da