Patient Service Representative (PSR) - Pediatrics

Department:

09119 AMG Tinley Park 80th Ave - General Administration: Peds

Status:

Part time

Benefits Eligible:

No

Hours Per Week:

0

Schedule Details/Additional Information:

Location / Address:  16750 S. 80th Ave, Tinley Park, IL, 4440 W 95th Street, Suite 1200H Oak Lawn, IL, 4050 Healthway Dr, Aurora, IL

Per Diem:

Schedule: Monday-Friday at the locations below.

Tinley Park

Oak Lawn

Aurora

Weekend and Holiday Commitment: No weekends

Hours of Operation for Location: Hours vary from 7am-5pm

Specialty (if any): Pediatric subspecialty

​Major Responsibilities:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

1.) Greets and accurately registers patients in EMR system verifying essential billing and demographic information.

2.) Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.

3.) Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.

4.) Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails.

5.) Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.

6.) Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery.

7.) Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.

8.) Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.

9.) Performs other related duties as required.

• Billing Services: Ensures the collection of maximum possible fees at the time of service and accurate follow-up billing information on the patient and payer.

1.) Reviews encounter forms for accuracy and completeness, checks with physician for missing information.

2.) Enters patient charges into the EMR system according to established policies and procedures.

3.) Batches encounter forms and balances charges.

• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

1.) Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments.

2.) Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.

3.) Releases information from records, only according to corporate policies and procedures.

Education/Experience Required:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Knowledge, Skills & Abilities Required:

• CRT/PC experience in a customer service setting.
• Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred.
• Strong communication skills.
• Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment, possibly in a crowed or closely shared workspace.
• Exposure to i