WCIT Drexel Co-Op Temp Worker, Client Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title

WCIT Drexel Co-Op Temp Worker, Client Services

Job Profile Title

Temporary Employee - Co-op Worker

Job Description Summary

WCIT Drexel Co-Op Temp will diagnose and resolve technical problems with computing hardware, software, and network services, and complete project work as assigned.

Job Description

As a Computer Support Specialist, you will diagnose and resolve technical problems with computing hardware, software, and network services, and complete project work as assigned. You will strive to create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution, communicating promptly on progress, and handling clients with a client-focused professional attitude. It is your job to ensure the end-to-end customer experience is as positive and pleasant for those we work with and for.

DUTIES:

• Troubleshooting hardware and software issues on Windows, MacOS, Android, iOS, and iPadOS​
• Configuration of students’ devices for Wharton’s computing environment
• Google, Active Directory, and Pharos print account administration
• Managing tickets and chat using Zendesk
• Updating internal & external knowledge-base articles

QUALIFICATIONS: (Qualifications should clearly indicate those that are required and those that are preferred

• Excellent communication and interpersonal skills
• Technical troubleshooting skills
• Ability to work within a team effectively
• Demonstrated customer service skills are a plus