Team Lead-Office - Bloomington - Full Time

Provides various office support activities for the Front Desk. Identifies, enhances and follows specific processes and procedures to maximize the efficiencies of the business for Front Desk support; ensures the correct functioning of facilities, office and/or business support services. Has advanced and specialized expertise, typically developed through a combination of job-related training and work experience. Serves as a lead, coordinating and facilitating the work of Front Desk team, but is not a supervisor. Works autonomously within established procedures and practices.  Supports the development of new and innovative solutions to complex problems; serves as second in line of contact and/or escalation as needed. Spends a majority of working time performing the same work processes and activities as the Registration Specialists and office support team led.

• High School Diploma/GED is required. Associate's Degree is preferred.
• Requires 3-5 years of office administration experience in healthcare setting.
• Front office experience, EHR experience and customer service experience preferred.
• Successful completion of Foundation of Leadership within 6 months of assuming role or Emerging Leaders program.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.