Strategic Planning Principal

The Strategic Planning Principal, Business Process Optimization (BPO) focus will lead Business Process Optimization initiatives with a strong emphasis on customer-centric transformation. This position will drive operational efficiency, enhance the end-to-end customer journey, and foster cross-functional alignment across regions and business units. Must be a strategic thinker with a passion for continuous improvement, data-driven decision-making, and collaborative execution. This position will play a pivotal role in shaping and executing Epicor’s business process optimization roadmap. The efforts will be instrumental in delivering measurable outcomes that support long-term growth, customer success, and alignment with Epicor’s global strategic objectives.

What You Will Be Doing:

• Collaboratively drive workstreams including structuring and breaking down complex problems, developing hypotheses, creating work-plans, driving x-functional alignment and ultimately delivering tailor-made recommendations and solutions that drive meaningful positive outcomes for the Business

• Lead thoughtful, creative and rigorous Business Process Optimization analysis, synthesize insights and maintain a “nose for value” by identifying opportunities for radical and continuous improvement within the Business

• Develop and present high-quality recommendation and deliverables for executive level consumption and actively contribute to associated strategy and execution discussions

• Work collaboratively across a cross-functional set of stakeholders to gather the right information, pressure test your hypothesis, co-create deliverables, accelerate execution and ultimately unlock value

• Be a Player-Coach that raises everyone’s capabilities around you

What You Will Likely Bring:

• The ability to quickly digest data and convert your findings into an easily digestible ‘story’ or dashboard

• Demonstrated level of intellectual curiosity and willingness to self-start exploring new ideas and concepts

• Effective verbal & written presentation skills with the ability to communicate complex ideas effectively to Executive-level audiences

• Collaborative team player willing to go beyond strategy in order to support execution and realization

• Independent thinker and Self-starter who thrives in fast-paced, high-growth environments with minimal supervision; a proven record of driving results in a work setting

• GTM strategy experience looking at Field and Inside Sales effectiveness, productivity improvement, channel strategy, support optimization, GTM structure design, revenue acceleration, etc.

What Could Set You Apart:

• Bachelor’s degree in Business, Operations, or related field.
• 8+ years of experience in strategic planning, business process optimization, or operational excellence.
• Proven track record of leading cross-functional transformation initiatives in a global organization.
• Strong understanding of customer journey mapping and customer-centric design principles.
• Expertise in process improvement methodologies (Lean, Six Sigma, etc.) preferred.
• Exceptional analytical and problem-solving skills with a data-driven mindset.
• Excellent communication and stakeholder management skills.
• Experience with project management tools and platforms (e.g., Smartsheet, Workday, etc.) is a plus.

About Epicor 

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. 

We’re Proactive, Proud, Partners.  

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits