Sr. Team Lead, Managed Digital Social Engagement Services

About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.

Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.

Why work at Reputation?

• Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.

• We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. 

• Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata.

• The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback

The Sr. Team Lead of Managed Digital Social Engagement Services is responsible for leading a team that manages and enhances our customers' digital presence across online listings and social platforms. This individual will oversee specialists who deliver high-quality managed services including business listings accuracy, social media publishing, and local search engine optimization (SEO). The ideal candidate combines operational rigor, people management skills, and deep knowledge of digital presence to ensure our customers’ brands remain accurate, visible, and engaging across key digital channels.

Key Responsibilities:

• Lead, coach, and develop a team of Social Publishing Specialists and Traffic and Engagement Specialists.

• Ensure successful execution of managed services for the Traffic and Engagement (Google, Apple, Facebook, Yelp, etc.) and Social Publishing (Google, Facebook, Instagram, etc.) services.

• Drive adherence to SLAs, KPIs, fulfillment accuracy, and execution of monthly audits, publishing calendars, and client strategy reviews.

• Partner with cross-functional teams (Customer Success, Engineering, Product, Finance and Marketing) to streamline workflows and resolve escalations.

• Lead monthly strategy meetings with internal teams to track deliverables, highlight performance, and support ongoing optimization initiatives.

• Support customer onboarding by overseeing setup, data validation, and configuration tasks.

• Ensure compliance with third-party platform guidelines and Reputation’s best practices.

• Proactively identify and mitigate risks to client satisfaction or service delivery.

• Monitor platform usage, content effectiveness, and customer engagement trends to continuously evolve service strategy.

• Collaborate with senior leadership on reporting, planning, and team performance improvements.

Required Qualifications:

• 3+ years of experience in people management, preferably in SaaS, social media, digital marketing or managed services.

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