VP, Banking Operations

Title: VP, Banking Operations

Reporting to the SVP of Operations, the VP of Banking Operations will be responsible for managing the ongoing effort of planning and operations management. The primary focus is on leveraging systems, vendors, and personnel to maximize the internal and external customer experience while controlling expenses. They will manage a fast-paced team with aggressive objectives and will be responsible for helping the bank achieve financial goals while increasing operating performance.

A large responsibility of this role will be to provide the strategic, developmental, and managerial direction to various department leaders that oversee; deposit operations, check processing, ACH, electronic banking, and collections. This includes budgeting control, skill development, training, and overall direction of Team Members.

This position will be accountable for all operational aspects of, Deposit, and Corporate Administration Operations. Decisions involve approval of expenses, projects, vendors, contracts, and negotiation of leases.

Responsibilities:

• Function as primary owner of Bank operations systems Core, ACH, IP, etc. Identify system functionality needed to achieve business results; identifies and prioritizes system gaps; serves as contract administrator; define users, business processes and procedures, and training needs; and keeps current on application features.
• Partner with System Technical Staff to present recommendations to executives and implement system changes.
• Lead, manage and motivate team through shared leadership and by communicating direction. Guide others to meet those agendas while driving the BMTX vision and goals.
• Lead a team that fosters collaboration and teamwork while demonstrating a level of awareness of all leadership styles.
• Ensure all deposits, ACH and check processing are accounted for properly, serviced and protected in compliance with applicable laws, regulations, policies, and sound practices.
• Provide clear feedback on a formal and informal basis. Empower staff to take collective action and develop an environment that creates positive behavior rewards and acknowledges success.
• Emphasize mutual respect and secure the best outcome for the organization.
• Ability to use judgment to involve all relevant stakeholders in major decisions; recognize multiple agendas and make/communicate final decision in ways that foster maximum ownership and minimum resistance.
• Provide ongoing managerial guidance, and oversight to deposit operations to promote a control oriented, progressive, sustainable and risk balanced environment while monitoring and completing risk assessment requirements per regulations.
• Ability to build a best-in-class team by hiring, growing and promoting key Team Members. Complete annual evaluations of performance, recommendations for salary adjustments and establish limits of authority for subordinates as required.
• Consult with Partner Banks and BMTX leaders to support the sales efforts of the white label acquisition strategy.
• Represent client’s needs in conversations surrounding internal roadmaps, emerging services, technology investment, customer experience, business performance, and cost effectiveness.
• Remain abreast of trends and new technologies that could positively affect or disrupt banking and channel landscape.
• Provide regular feedback impacting end user experience and operational infrastructure selection required to deliver on successful direct and indirect white label acquisition and retention strategy.

Qualifications:

• 10-15 years of experience in progressively responsible banking positions with an emphasis on all facets of deposit operations, ACH, item processing and account and GL reconciling.
• 5+ years in a banking operations leadership role.
• Must be familiar with applicable bank compliance laws, state and federal regulations which govern deposit operations and be familiar with Sarbanes Oxley compliance.
• Capable of reporting to executive management groups and/or the Board of Directors as may be periodically required.
• Strong written and verbal skills needed for frequent contacts by telephone, correspondence, and in person with vendors and employees of various departments.
• Quality focused and detailed-oriented, with advanced analytical and problem-solving skills. High level of confidentiality regarding customers’ accounts and finances.
• Experience partnering with vendors and ensuring standards are met and maintained.
• Ability to develop, articulate and maintain department budget

• Manages all facets of the banks operations in accordance with applicable laws, regulations, bank policies, and sound practices.