Client Service Specialist Senior

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Responsibilities: 

• Provide a high level of administrative support to client engagement teams including providing input on planning and engagement management for medium to large-sized engagements under the direction of client service managers.  

• Identify and compile documents needed and follow-up on open items ii. Maintain engagement task lists and ensure items are completed in a timely and efficient manner  

• Execute client communications created by engagement leader and participate in key client meetings where appropriate.  

• Identify issues and begin to identify corrective action(s) and bring to leaders to ensure projects are delivered on time and within budget and scope.  

• Actively leverage other Client Service or other Enterprise Support Services (ESS) resources when needed.  

• Execute standardized processes and improvements within the engagement management process to ensure consistent and efficient services are provided.  

• Serve as point of contact for RSM teams to deliver consistent and positive client experiences  

• Act as liaison between various teams. 

Required Qualifications: 

• Associates degree or equivalent experience in related field 

• Strong communication skills both written and verbal 

• Strong understanding of technical/procedural requirements for line of business engagement process based on knowledge and experience 

• 3-5 years’ relevant experience in a related field or area 

• Demonstrated experience managing multiple projects of low to moderate risk 

• Ability to supervise, direct, and review the results of programs, projects, or assignments 

• Ability to manage at a macro level and identify when a refined approach is necessary. 

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is commi